GFT and Fintech North are pleased to announce our ‘Bank IT Outages: The Impact on Customer Sentiment, Loyalty and Behaviour’ webinar willl be taking place @ 11am on Tuesday 4 February! This webinar follows the publication of GFT’s most recent Banking Disruption Index, which provides detailed insights into consumer attitudes towards digital banking.

On the webinar, GFT will be joined by Harness will delve into the report’s key findings, including the growing consumer concerns about IT outages, which have impacted one in six UK banking customers in the past year. With 34% of Brits worried about IT failures and 25% keeping cash on hand as a precaution, the discussion will explore the implications of these trends for financial institutions.

The session will also address broader industry trends, such as how financial institutions are leveraging advanced technologies to prevent outages and enhance operational resilience. Topics will include strategies like automated threat analytics and tools that simulate faults and failures to predict and mitigate the impact of potential outages, drawing on insights from a diverse range of clients.