Application Operations Engineer - DWP - HEO

Do you want to apply and further develop your IT technical skills in an organisation that makes a difference to UK citizens lives?

If so, we have an exciting vacancy for an Application Operations Engineer within the Centralised Application Support Services (CASS) that spans DWP Digital. 

The primary role of CASS is to provide application operations which deliver continuity of service for our users across DWP Digital services. As part of this you will: 

• Work collaboratively with teams across Digital Group to ensure smooth running of operational processes. 
• Affectively utilise Incident, Problem and Change and Release Mgmt. as well as automating and innovating via continuous improvement to enhance the services we provide for citizens. 
• Be part of the DWP Estate transition from On Premise Hosting to the Cloud.  
• Be part of an Organisation that takes career development seriously working alongside other functions such as DevOps, Site Reliability Engineer and other engineering disciplines. 

If this interests you apply today!

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Job description

As an Applications Operations Engineer you will maintain services and are responsible for conducting user and security administration. At this level you will monitor applications are accountable for batch processes as well as code deployments and change-based activities.  Your key responsibilities in this role are to: 

• Ensuring service and operational processes run smoothly.
• Prioritises and diagnoses incidents. Investigates causes of incidents and seeks resolution in conjunction with specialist support teams. Facilitates recovery, following resolution of incidents.
• You can own an issue until a new owner has been found or the problem has been mitigated or resolved.
• Understands IT Operations’ processes and how this supports the end user community.
• Reviews requirements and specifications. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work.
• Knowledge of a service management framework (e.g. ITIL) terminology, structure and basic concepts, and comprehend the core practices for service management.
• Understands core technical concepts related to their role and is able to apply them.
• Identifies improvements and supports proposed solutions through to implementation by supporting the organisation and introducing more effective and efficient solutions (people, processing, and tooling) to deliver increased automation.
• You know about developing process efficiency and common ways in which processes are optimised. You can support specific activities to improve development processes. You can spot or identify obvious deficiencies.
• Has the skill to independently support and maintain a product.
• You know how to manage service components to ensure they meet business needs and performance targets.
• Maintain and develop strong working relationships with colleagues and other stakeholders.
• Attend and participate major incident calls.
• Undertake ‘on-call’ responsibilities as part of the team.

There will be a contractual requirement to join an on-call rota providing overnight cover, usually 16:00pm – 08:00am on weekdays, and 24 hours for weekends and bank holidays. The cover is shared around the team and would normally equate to being on-call for a week, every other week.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• The ability to work within a team and with other stakeholders to ensure service outcomes are achieved. 
• Evidence of successfully implementing improvement initiatives from a technical and process angle. 
• Previous experience providing the technical application support of services within an enterprise environment.

If you would like to learn more about the role, please contact richard.hanley@dwp.gov.uk.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Managing a Quality Service
• Working Together