Associate Infrastructure Engineer - ONS - EO
Government Digital & Data -
Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?
Can you work under pressure in a fast-paced environment? Would you thrive in an exciting environment that uses modern IT technology and infrastructure? Can you provide excellent service to both our internal and external customers?
Then this could be the role for you…
We are looking for an enthusiastic person with a real passion for user experience and IT to join our lively team of approximately twenty engineers, supporting several sites and around 5000+ users.
The post is based in our Manchester office only and requires on-site attendance due to the nature of the role.
Job description
We’re looking for a Corporate Technical Support Engineer with a real drive and passion for excellent user experience.
The role resides within our Corporate Technical Support team who are responsible for resolving service calls relating to the use of IT devices and their applications, including mobile phones, laptops, tablets, and desktop computers. You will be interacting with users across numerous communication channels i.e Microsoft Teams/Outlook, ServiceNow or our Tech bars.
Sometimes the work can be physically demanding, for example installing monitors / personal computers and supporting meeting room equipment.
As a member of the Corporate Technical support team, you will be supporting and maintaining new and existing services, products, and platforms The ideal candidate would have an interest in end user computing and mobile device management.
Our team culture is based around agile working and providing excellent service to both our internal and external customers.
Responsibilities
As a Corporate Technical Support Infrastructure Engineer your responsibilities will include but are not limited to, for the services, products and platforms supported:
- Managing incidents, requests, changes and problems.
- Managing the configuration, availability, security, capacity and performance.
- Engaging in continuous improvement activities.
- Managing all aspects of the life cycle of assets from acquisition through to disposal applying quality updates to asset records.
- Maximising the use of tools and technologies to deliver operational excellence.
- Participating in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
Person specification
Essential Skills Criteria
- An interest in Technology and a passion for Learning.
- Good troubleshooting and problem-solving skills.
- Excellent customer service and interpersonal skills.
- Capability to work under pressure and prioritise effectively to deliver quality outputs in a fast-paced environment.
- Ability to communicate effectively with a range of customers.
- Contributes to challenging existing processes to continually improve.
Behaviours
We'll assess you against these behaviours during the selection process:
- Working Together
- Changing and Improving
- Communicating and Influencing
Benefits
Alongside your salary of £27,252, Office for National Statistics contributes £7,894 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues and our fantastic working culture.
This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:
- Protected Learning Time to spend on your personal development and side-projects.
- A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.
ONS are committed to flexible ways of working that support a healthy work-life balance. ONS has already considered how this job could be right sized for applicants working flexibly and we are happy to explore options with you about working part time, in a job share or flexibly, in line with our hybrid working policies.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
