Associate ServiceNow Software Developer - HO - HEO
Government Digital & Data -
Job summary
The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, fire, crime, drugs policy, immigration and passports.
Home Office Digital, Data and Technology Home Office Digital, Data and Technology designs, builds and develops services for the rest of the department and for government. Every year our systems support up to 3 million visa applications, checks on 100 million border crossings, up to 8 million passport applications and deliver 140 million police checks on people, vehicles and property.
The Associate Developer will be paired with an engineering colleague to learn on the job whilst designing, running and improving software components. You can expect to benefit from training, coaching and mentoring to help you develop in this role.
You'll be a developer who is confident developing applications, passionate about making a difference and want to be involved throughout the product lifecycle, from idea generation, design, and prototyping to execution and shipping.
Job description
Our team uses the Scrum methodology which includes attending Daily Stand Ups, collaborating on sprint tasks and delivering user stories. We develop workflows, resolve issues and test our work to ensure out platform improvements align with our sprint goals. You will be learning to work to our technical standards writing clean and secure code. Your work will be relatively procedural and guided by your team.
Your main day to day responsibilities will be:
- Completing basic development/test tasks on your own initiative, and more advanced tasks under the supervision of others.
- Proposing solutions that fit within the overall models and patterns set by more senior developers.
- Identifying and resolving issues with one of our systems, using established methods.
- Supporting the definition and delivery of new services.
- Learning more advanced software development and delivery skills to advance as an engineer.
All our engineers will be expected to embody an open and positive approach, supporting the Home Office in:
- Progressing the Home Office Government Digital and Data Profession, understanding all roles and helping to build our community.
- Working and assessing to appropriate standards: for instance, accessibility, the GDS service standard and our own community practices.
- Improving our skills and approaches as well as keeping up to speed with the technology landscape.
Working Pattern
Due to the business requirements of this role, it is only available on a full-time basis. However, compressed hours are available.
The team carry out an out of hours release every other Thursday. The successful candidate will be expected to carry out this release on a rota basis.
Person specification
Essential criteria
You will have the following skills or some experience in:
- Configuring ServiceNow modules to align with organisational requirements and ensure optimal functionality.
- Developing custom applications and workflows using ServiceNow's low-code/no-code capabilities and scripting.
- Engaging with stakeholders to gather, analyse, and define requirements for ServiceNow implementations.
- Administering the ServiceNow platform, including managing upgrades, patching, and integrations.
- Ensuring compliance with best practices and governance frameworks for IT Service Management (ITSM).
- Troubleshooting and resolving technical issues within the ServiceNow platform to maintain seamless operations.
- Experience of working in a ServiceNow DevOps environment.
The essential skills listed above are reflective of the Home Office Government Digital and Data Profession Career Framework (based on the industry standard SFIA framework - Use the levels of responsibility to understand what would be expected for each technical skill listed). Please see below for the relevant skills for your role:
Development and Implementation
- Systems Development
o Software design (SWDN) - Level 2
o Programming/software development (PROG) - Level 2
o Testing (TEST) - Level 2
o Systems integration and build (SINT) - Level 2
- Data and Analytics
o Data management (DATM) - Level 3
Delivery and Operation
- Technology Management
o Application support (ASUP) - Level 3
Desirable criteria
Ideally you will also have the following skills or some experience in:
- Completion of a ServiceNow developer talent scheme.
- Optimising platform performance by identifying and implementing improvements in configurations.
- Collaborating with cross-functional teams to support DevOps and Agile methodologies.
Technical skills
We'll assess you against these technical skills during the selection process:
- Programming/software development (PROG) - Level 2
- Data management (DATM) - Level 3
- Application support (ASUP) - Level 3
- Software design (SWDN) - Level 2
- Systems integration and build (SINT) - Level 2
- Testing (TEST) - Level 2
We only ask for evidence of these technical skills on your application form:
- Programming/software development (PROG) - Level 2
