Content Designer - Welsh Revenue Authority - HEO
Government Digital & Data -
We’re responsible for Land Transaction Tax and Landfill Disposals Tax. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.
Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind.
By working together, we’ll deliver a fair tax system for Wales.
You’ll be working with…
Our people come from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.
You’ll be our greatest asset
When you join us, you’ll be part of a fair and inclusive team where you can thrive, be rewarded and heard.
We’ve consistently featured in the top 3 for people engagement in the Civil Service People Survey. Inclusion and fairness are our most strongest scoring areas – see our latest People Survey results.
And we’re recognised for our innovation as a digital ‘cloud-based’ organisation that supports hybrid and flexible working that enables a great work-life balance.
More about working for us, our roles and our corporate plan 2025-2028 .
Job description
The role sits within the User Centered Design team, a multi-skilled team made up of content designers, user researchers, an interaction designer, and a service designer who work across the WRA. The team covers a wide range of work, including:
This is an exciting time to be in the WRA as we are designing an end to end service for visitor levy. You will play an important role supporting service teams with the development and design of this service. By actively improving the digital content of the WRA website you’ll use your editing skills to draft and edit content to help users complete their goal. And you’ll bring skills and experience in: · explaining content decisions · working collaboratively · working independently · independently identifying user issues and needs · content administration and publishing processes · content editing and writing to good practice standards “This is an exciting opportunity and we’re looking for someone who can bring their skills and new ways of thinking to our team and we welcome applications from a diverse range of backgrounds. There is a real opportunity for you to develop in this role, to shape what we do as an organisation and for your own personal growth and development”. Neil Butt, Head of User Centered Design |
Person specification
You’ll be key to delivering our digital content approach by a clear focus on a user centric experience.
Most importantly, you’ll help users to find out what they need to know. And do what they need to do, as simply and as quickly as possible by:
- Providing content design support across Service Teams who are developing an end-to-end Visitor levy Service for accommodation providers in Wales
- designing and managing effective user journeys, logical navigation across a wide content library to approved digital standards
- confidently championing and influencing high-quality content
- providing skilled content editing and design, excellent attention to detail, ability to write simply and clearly
- meeting accessibility regulations across GOV.WALES and our intranet, main contact for web accessibility audits
- collaborating with the wider Welsh Government Digital team to support our presence on GOV.WALES
Languages
The following list of language requirements represents an objective assessment of the Welsh language skills required to undertake the duties of this post:
Welsh language skills Welsh skills are desirable
Reading 0 = No skills
Spoken 0 = No skills
Understanding 0 = No skills
Written 0 = No skills
Welsh desirable means that having Welsh language skills would be useful in this role, but it is not an assessment criteria so it won’t put you at any disadvantage during recruitment if you aren’t a Welsh speaker. We support all staff to learn or improve their Welsh language skills once they join us.
