Defence Business Services (DBS) CIO CivPers Payroll Lead - MoD - G7
Government Digital & Data -
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job description
Main Responsibility:
Management of Civilian Personnel Oracle HCM Payroll & Expenses technical service and delivery of all associated change.
This role is responsible for the Payroll Product set, Oracle reporting, live payroll operations, new service introduction, support provision (eg issue resolution, maintenance) in accordance with the DBS SLA, customer/stakeholder engagement, assessment, implementation and delivery of all related change.
The Payroll Lead is responsible and accountable for the delivery of the DBS Payroll & Expenses technical service including the delivery of all associated change. This role is specifically responsible for:
Service and Product Management
- The management of DBS’ payroll and associated technical services/resources to time, cost, quality parameters and adherence of KPIs & PIs.
- Delivery of all related updates/fixes/Oracle releases/Oracle Service requests/modifications/project deployments to the live environment, ensuring all changes are fit for purpose, adhere to end user requirements and are adequately supported.
- Resolution of incidents and service requests in line with DBS Service Level Agreement timescales. Oversee and manage all corrective maintenance to rectify uncovered problems.
- Effective stakeholder management (eg product owners/managers, Oracle, customer) with regards to service issues, updates, critical or priority incident.
- Management of live technical Payroll operations and service introduction.
Change Programme:
- Management, communication, co-ordination and timely delivery of the Impact Assessments, designs, development, unit testing and transition into live service of all Payroll related changes eg delivery of ~40 different Pay Awards per year to both internal and external customers.
- Management of all Business Cases, delivery plans, Commercial arrangements, ensuring they are resilient, creditable and robust.
- Effective stakeholder management with regards delivery
Resources:
- Management/Co-ordination of all direct (application support) and indirect (Test, Project & Release Management etc) staff utilised during the execution of this role.
- Securing resources (MoD or Industry) and agreeing management approach with the appropriate areas, ensuring alignment to the wider Civ Pers Change Programme and CIO priorities.
- Management of all external resources retention (Contracting, recruitment, forecasting, verifying and accounting for expenditure).
- Ensuring effective knowledge transfer and training has taken place
- Coach and mentor direct reports, monitor performance levels and ensure these are aligned to MoD and DBS standards
Person specification
The following skills/experience/qualifications are desirable:
- Proven track record of service delivery in the IT sector.
- Proven leadership and Managerial skills
- Good communication skills – both oral and written
- System knowledge of Oracle HCM technology
The following are qualifications desirable:
- P3M qualification e.g. Association for Project Management (APM), Agile
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Making Effective Decisions
- Communicating and Influencing
- Managing a Quality Service
Technical skills
We'll assess you against these technical skills during the selection process:
- Modern Standards Approach
- Systems Design
- Programme and Build
- Systems Integration
