Defence Business Services (DBS) Senior Technical Engagement Manager - MoD - SEO
Government Digital & Data -
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission – Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
Come and join the DBS community today!
Job description
You will join a team in DBS Digital, Information and Technology responsible for implementing and improving digital solutions to support Civilian HR business needs. Working closely with architects, software developers, infrastructure engineers and change and release managers within Civilian People Change Delivery Services, your focus will be on coordinating the resolution of complex technical issues in existing and proposed solutions.
You will carry out the duties of a Senior Business Relationship Manager as defined by the Government Digital and Data framework. At Senior Executive Officer level, you are expected to identify technical issues and lead on their resolution, consulting SMEs and a wide range of information. You will maintain a focus on business need and escalate risks and issues as appropriate.
This is an opportunity to work with modern and powerful technologies such as Oracle Fusion SaaS (MyHR/CSM), the low-code Oracle development tools Visual Builder and APEX, the cloud-hosting platform Oracle Cloud Infrastructure (OCI) and Application Programming Interfaces (APIs) to exchange real-time information between applications. You will also join the team as it begins its journey to utilise AI capabilities within technical solutions.
This is a dynamic role providing the opportunity to develop or improve a range of digital skills including problem management, business analysis and delivery management. Working to the Lead Solution Architect, your role and responsibilities may differ from task to task depending on the requirement.
Responsibilities of the Role
- Investigation of problems and opportunities in existing processes, making recommendations for improvement
- Identification of process optimisation opportunities, contributing to the implementation of proposed solutions
- Taking accountability for issues that occur and proactively searching for potential problems
- Development of long-term strategic relationships, influencing stakeholders to facilitate and deliver business outcomes
- Communication of how activities meet strategic goals, contributing to the development of strategy and policies
- Understanding and representation of user needs, ensuring impact on all users is considered in technology implementation
Person specification
You will have an aptitude for technology and an ability to understand the cause of technical issues. You will be motivated to remove technical blockers and by seeing operations resume or changes implemented.
You will be personable and approachable, and keen to engage with stakeholders. You will value the relationships you build and understand how to leverage these to get results.
You will be keen develop a career in the Digital and Data profession. You will preferably have experience as a software developer, infrastructure engineer or technical architect.
Additionally, you will possess the following:
Strong written and oral communication skills:
- Proactive and confident in engagement with business stakeholders, customers and technical colleagues
- Able to articulate complex information in writing
- Willingness to increase understanding and bridge gaps in knowledge by asking questions
- Able to maintain focus on removing blockers and establishing next steps
Technical understanding:
- Good all-around competence with M365 applications – Teams, Sharepoint, Word, Excel, PowerPoint etc.
Desirable criteria:
- Background in software development, infrastructure engineering or technical architecture
- ITIL certification
Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Making Effective Decisions
- Working Together
