Defence Digital Service Transition Lead - SEO - MoD
Government Digital & Data -
Job summary
Defence Digital ensures our Armed Forces remain among the most technologically advanced in the world. We do this by putting innovative and effective technology into the hands of over 200,000 users, from the boardroom to the front line.
We lead on cutting-edge data science, automation, and cybersecurity at scale. Our mission goes beyond the battlefield by leading humanitarian efforts and driving digital innovation that impacts lives across the globe.
Defence Digital forms part of Strategic Command which manages the MOD’s joint capabilities for the Army, RAF, and Royal Navy.
Watch our video to see what we do at Defence Digital!
Passionate about using your skills to make a critical difference? Your next career move could be here!
This position is advertised at 37 hours per week.
Job description
This is an exciting opportunity to work on an advanced IT system currently being implemented across the Land and Maritime domains. The primary responsibility of this role is to transition products into live service, ensuring all products are base lined and documented before release.
Additionally, the role involves managing changes to live services to ensure that routine and complex changes do not negatively impact the user experience. You will develop the transition function and collaborate with stakeholders through the design, development, and delivery phases, ensuring all changes are managed appropriately. The role involves introducing new or modified services and products, while establishing the necessary virtual and physical teams to support all programme deliverables throughout the Change Management Life cycle.
As the Transition Manager, you will be the primary contact for customers, responsible for producing and reviewing Service Designs and Transition plans for new or updated services.
Responsibilities:
- Make recommendations on go-live, early life support and service acceptance.
- Ensure all products are properly base lined and documented.
- Analyse and assess the impact of change, document change requests and action changes.
- Establish the Transition Management Function and draft the Terms of Reference necessary to formalise Transition as a programme function.
- Day to day management of product acceptance, determining whether the product is fit for purpose, assessing the readiness against agreed service acceptance criteria.
- Developing and agreeing on the Operational Readiness Check for each change and conducting the Operational Readiness Review for each change.
Person specification
We are looking for a motivated and enthusiastic Service Transition Manager to join our team. The ideal candidate will be proactive, possess strong interpersonal skills, and excel in collaborating with diverse stakeholders in a dynamic, high-stakes agile environment.
This role demands confidence and the ability to work under pressure, all while effectively prioritising daily tasks. It also requires initiative and strong information retention skills. The individual will need to quickly identify issues and develop solutions to ensure smooth transitions.
When submitting your CV, please highlight your career history and experience relevant to this role. Additionally, refer to the "Things You Need to Know" section of the advert and provide a personal statement (max. 1250 words) demonstrating the essential criteria listed below:
- Describe your understanding of the transition elements within Service Management.
- Explain your strategy for managing multiple priorities.
- Proven experience in creating, influencing, and managing relationships with both internal and external stakeholders.
Qualifications
* It is essential that you hold a ITIL v3 Practitioner Qualification or higher.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
Technical skills
We'll assess you against these technical skills during the selection process:
- User Focus
- Problem Management
