HMRC - Content Designer

HM Revenue and Customs

Apply before 11:55 pm on Monday 9th September 2024

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Details

Reference number

366753

Salary

£42,618 - £45,831

A Civil Service Pension with an average employer contribution of 27%

Job grade

Senior Executive Officer

Contract type

Permanent

Business area

HMRC - Comms - Guidance

Type of role

Digital
Information Technology

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

1

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

Location

Bradford, Bristol, Cardiff, East Kilbride, Edinburgh, Glasgow, Manchester, Newcastle-upon-Tyne, Preston, Washington

About the job

Job summary

Discover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it’s really like to work at HMRC.

Visit our YouTube channel to watch the full series and come and discover your potential. Do you have a passion for making complex information simple and accessible? 

Are you experienced in writing user-focused content and looking for your next challenge? 

HMRC wants you to come and be part of a multi-disciplinary team and transform the way we communicate with millions of taxpayers across the UK. 

We are looking for someone who can bring clarity and simplicity to the ever-changing world of tax! 

HMRC is one of the largest organisations in the UK and the biggest digital operation in Government. Our digital business runs the IT behind tax and benefits services for 45 million individual and 5 million business customers. 

We’re making HMRC services and information simpler, clearer and faster for individuals and businesses. To do that, we need content designers who will help us design end-to-end services based on user needs. 

See what it’s like to work at HMRC: find out more about us or ask our colleagues a question. Questions relating to an individual application must be emailed as detailed later in this advert.

Job description

Content designers work on content that helps to form the end-to-end journey of a service, helping users complete their goal and government to deliver a policy intent. Their work may involve the creation of, or change to, a transaction, product or single piece of content which could be from across digital and offline channels and be provided by different parts of government.  

Content Designer at SO level is a role for a graduate with a degree in a relevant subject or an individual with proven experience in designing content to meet user needs.  

At this level you will work collaboratively with other user-centred design professionals and business stakeholders to define what will be developed to meet users’ needs. You will produce clear and meaningful content based on user needs, and feed into content strategies. 

You will engage with and contribute to our active and supportive content design community in HMRC and across government. 

As a Content Designer, you will: 

• line manage, support and mentor Junior Content Designers. 
• map user journeys and processes.
• use best practice, data and research to design and iterate usable and accessible content. 
• feed into content strategies for portfolios of work to inform end-to-end journeys.
• build collaborative relationships with stakeholders, including through workshops and pair-writing sessions.

You will also be expected to: 

• actively participate in the HMRC and cross-government design communities, both digitally and face-to-face. 
• proactively seek new learning opportunities and look to continually improve by gaining feedback from your peers and the business.

Person specification

Essential Criteria

You need to have:

• experience of coaching and mentoring other content designers, growing skills, and providing constructive feedback on work.
• demonstrable skill in developing accessible content for online guidance or transactions and working to style and standard guidelines.
• experience of journey mapping and needs analysis - being able to take existing content and identify gaps and overlaps.
• an ability to use metrics and user feedback to inform content design.
• experience of talking about your design decisions and approach to stakeholders of various levels, and convincing them that user needs and a user-centred approach are the right way to design content.

Desirable Criteria

It would be useful if you can also demonstrate experience of:  

• working to the government service standard and/or GOV.UK standards and working practices.
• working in agile teams.
• experience of leading workshops and discussions to facilitate the design of content through collaboration with other professions.

Technical skills

We'll assess you against these technical skills during the selection process:

• Government Digital and Data Capability Framework - User-Centred Content Design
• Government Digital and Data Capability Framework - User focus (Content Design)
• Government Digital and Data Capability Framework - Stakeholder relationship management (Content Design)
• Technical presentation exercise

Benefits

Alongside your salary of £42,618, HM Revenue and Customs contributes £11,506 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 27% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV with your job history and most recent and relevant experience.
• A 1000 word Personal Statement, which should demonstrate how you meet the essential criteria for this role, ensuring you give examples.

You will also be asked to provide a statement addressing the desirable criteria, which will not be sifted on, but may be used in the event of a tie-break.