Infrastructure Engineer Data Centre - DVLA - HEO

Job summary

Are you looking to develop your career supporting large IT services?

Do you have excellent communication and Influencing  skills? 

Would you like the opportunity to contribute to the development and support of new Driver and Vehicle Licensing Agency (DVLA) IT services (ITS)?

If so, we would love to hear from you!

This is a great opportunity to join a supportive, dynamic team. The technology we use and develop is used by everyone in the agency, and we have access to new technology which has been freshly developed and tested. We work closely with Delivery Support and Change Teams to keep equipment up to date and to maintain and improve agencies security. No two days here are the same, you will be involved with a range of challenges. You will be part of a team that proactively monitor, maintain, and optimise the performance of critical IT infrastructure, enabling seamless operations and minimising downtime for our customers.

Job description

Overview of role

The successful candidate for this role will work within a Data Centre Operations team, the primary purpose of this function is to contribute to the continuous running of the DVLA Data Centres that underpin DVLA services together with three Communications rooms, that contain production infrastructure.

You will ensure that services are delivered as required. Working with and supporting colleagues across ITS such as Networks, NOCSOC, Storage and Engineering Services and the wider agency to maintain and support infrastructure services.

Responsibilities

Key responsibilities will include but are not limited to:

• Hardware Installation Planning & Asset Inventory (Audits / Design)
• Hardware Installation
• Infrastructure cabling (Datacentre and office space)
• Cable testing /fault finding (fibre/copper)
• Data Centre Access Management
• Routine Visual Checks
• Operations Policies and Procedures
• Proactive advice and guidance as to the optimal configuration of the environments (cooling/airflow)
• Management of Data Centre (Infrastructure) Stores including disposals
• Data centre capacity planning
• Management and resolution of hardware faults

For further information about the role please see the attached role profile. 

Candidates are required to work a shift pattern covering mornings and evenings. The function covers 06:00 – 14:00 hours and 14:00 – 22:00, Monday to Friday and an indicative shift allowance of 12.5% is applicable.

If you would like more information about the shift pattern, please contact us using the email address provided.

Additional information 

Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’. 

This role will be based in Swansea, and we will be operating a hybrid working model that allows you to work between home and on-site giving you greater flexibility about where and when you work, subject to business needs and this also allows for ongoing support, development, and collaboration with colleagues.

Therefore, the expectation is that you will spend a minimum of 60% of your working time based at your principal workplace (DVLA). We would encourage you to discuss the working arrangements for this role with us during the recruitment process.

Person specification

For this role were looking for a team player with excellent communication and influencing skills. You will be confident taking ownership and making informed decisions.

You will have fantastic communication skills and be confident in communicating technical information to a variety of audiences.

You must be adaptable, and able to use your initiative to undertake work and make effective decisions with ability to problem-solve to find timely solutions. You will be able to work well under pressure, and used to restructuring priorities when the need arises.

Working for the DVLA Digital Team

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day. 

To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog. 

Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• IT Infrastructure - level: working
• Technical Understanding - level: working
• Trouble Shooting and Problem Solving - level: working

Benefits

Alongside your salary of £32,603, Driver and Vehicle Licensing Agency contributes £9,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:   

• Best in class learning and development tailored to your role 
• An environment with flexible working options where we encourage a great work-life balance 
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues 
• Generous employer contribution of 28.97%, depending on chosen pension scheme
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar 
• 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday
• Free parking 
• A hybrid office/home based working model where staff will spend a minimum of 60% of their time in the office over a month, with flexibility dependent on balancing business and individual need.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.   

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to Apply 

For this role you will need to submit a CV with a personal statement of up to 750 words.   

For your CV and personal statement, please provide detailed evidence of your experience of the following essential criteria:   

• Managing and supporting Datacentre Hardware
• Working as part of a team of engineers to complete complex tasks and requests related to datacentre connectivity. Use of fusion splicer, OTDR , Light source and power metre, fluke testing for copper.
• Knowledge of Datacentre infrastructure (Space , Power , Cooling , IT connectivity)

Click here for further guidance on writing a CV and personal statement. 

The sift is due to take place on 30th September 2024.

Interviews will be held from 8th October 2024.

This interview will be conducted on site at DVLA, Swansea. Further details of which will be provided to you should you be selected for interview. 

We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates. 

If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done. 

The selection process will be designed specifically for the role. As a result, your assessment will include: 

• an interview

The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.  

For further information on Success Profiles visit our Careers website. 

Your technical skills will be assessed against the Government Digital and Data Profession Capability Framework, which can be found here. For this particular vacancy, please refer to Infrastructure Engineer, section 2: Infrastructure Engineer. 

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. 

Use of Artificial Intelligence (AI) 

You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own. 

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website.

You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment. 

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service