IT Asset & CMDB Manager - NSI - HEO

Job summary

The IT Asset and CMDB manager is a key role in the IT Services (IT Operations) team. This post is responsible for ensuring all our assets and configuration items are accurate and are kept up to date from multiple suppliers, in one central location.

This Role supports the ITIL & CDDO / DDaT Change enablement and operations capabilities.

The IT Asset and CMDB manager role involves managing the lifecycle of IT assets (such as cloud components, hardware, software, licences and warranties), and the configuration of their components. Special consideration is given to the usage, disposal, compliance, inventory, sustainability, cost optimisation and protection of the IT asset portfolio, ensuring products and services are kept in mainstream support and a forward roadmap is maintained to ensure upgrades are completed ahead of time.

In doing so this will help ensure the smooth running of our infrastructure and services, helping to ensure maximum performance and reliability for our customers. This role will support the Service management (SIAM) function by helping to correctly categorise incidents, problems and changes against the right IT configuration components and help identify problems of affected services across the IT estate.

Job description

Please see attached role profile for full details on the role.

Person specification

Essential skills and experience 

• Proven experience in IT asset management and CMDB administration.
• Good understanding of ITIL V4 framework and best practices.
• Familiarity with asset management tools and CMDB platforms, preferably ServiceNow
• Experience of working in an outsourced environment with an “outputs-based” operating model.
• Effective communication and advocacy skills.
• Experience of working in financial services. 

Essential technical knowledge 

• Deep understanding of IT Infrastructure, including cloud, software components.
• In Depth technical knowledge of asset management and CMDB platforms
• ITIL V4

Qualifications

• Formal qualifications in Information Technology, Computer Science, or proven in-depth work experience in the field of asset & configuration management.
• Relevant certifications in ITIL V4, CMDB, or IT Asset Management.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Changing and Improving

Technical skills

We'll assess you against these technical skills during the selection process:

• Formal qualifications in Information Technology, Computer Science, or proven in-depth work experience in the field of asset & configuration management.
• Deep understanding of IT Infrastructure, including cloud, software components.

Benefits

Alongside your salary of £38,000, National Savings and Investments contributes £11,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following  

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 personal statement on the key essential experience
  • Proven experience in IT asset management and CMDB administration.
• A 250 statement for the selected behaviour at sift. Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR method.
• A 250 statement on each technical skill selected for sift.
  • Formal qualifications in Information Technology, Computer Science, or proven in-depth work experience in the field of asset & configuration management.
  • Deep understanding of IT Infrastructure, including cloud, software components.

In the event we receive a large number of applicants, applications will be sifted first on the personal statement on the key experience. Those who demonstrate the minimal acceptable level of experience will then qualify for the full sift. 

If shortlisted you will be invited to attend a 1 hour panel interview via video call.

The interview questions will look at the selected behaviours and your experience related to listed key responsibilities.

Interviews will take place on the week commencing 25th November 2024.

Note we are unable to accept CVs.

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

NS&I is currently working in a hybrid way with colleagues expected to work in the office for 40% of their working month and this will be increasing to 60% of their working month in the summer of 2024.  If you are applying to work in London, the role is currently based in Sanctuary Buildings, Great Smith Street, SW1P 3BT and in summer 2024 it is anticipated that NS&I will be moving out of Sanctuary Buildings and into another office within central London.

Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.     

Further information

Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).