IT Service Analyst - Newport -Office for National Statistics-EO
Government Digital & Data -
IT Service Analyst - Newport
Office for National Statistics
Apply before 11:55 pm on Tuesday 13th August 2024
Details
Reference number
362192
Salary
£25,954
A Civil Service Pension with an average employer contribution of 27%
Job grade
Executive Officer
Contract type
Permanent
Business area
ONS - Digital and Technology
Type of role
Analytical
Digital
Information Technology
Working pattern
Flexible working, Full-time, Job share, Part-time, Compressed hours
Number of jobs available
1
Contents
Location
This role is located at our Newport office and requires on-site attendance at this office location (4 days) due to the nature of the role. You will need to be located near the office base: Government Buildings, Cardiff Road, Newport, South Wales, NP10 8XG.
About the job
Job summary
We are looking for an enthusiastic IT Service Analyst to join our Newport team.
The post requires, on-site attendance at this office location (4 days) due to the nature of the role.
You will form part of our small multi-skilled team, who protect live service from disruption and ensure our colleagues have the tools they need to do their job.
You will ensure that IT hardware and software are delivering the best value for money and are purchased to meet business and user requirements.
We are looking for excellent customer service and interpersonal skills, with the proven ability to deliver quality outputs in a fast-paced environment.
You will have the capability to work under pressure and prioritise effectively as well as a proven record of stakeholder management.
You will have the skills to challenge existing processes, as well as using your communication skills to be able to handle challenging conversations.
Job description
You will be responsible for the management, governance and service delivery for Software, Assets, Change and Configuration Management. As part of this role, you will be responsible for (but not limited to):
As an IT Service Analyst, you will implement service level management, provide business support, and escalating where relevant to IT Service Manager to ensure delivery of a resilient service, to meet the ongoing needs of the business. As an IT Service Manager, you will:
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Person specification
Essential Skills Criteria
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Behaviours
We'll assess you against these behaviours during the selection process:
- Changing and Improving
- Working Together
- Communicating and Influencing
Benefits
Alongside your salary of £25,954, Office for National Statistics contributes £7,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.
Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues, and our fantastic working culture.
This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:
• Protected Learning Time to spend on your personal development and side-projects.
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.
We are committed to supporting our people’s wellbeing by offering flexible ways of working that support a healthy work life balance. We are happy to explore opportunities with you about working flexibly in line with our hybrid working policies.
Inclusion & Accessibility
At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer. As a member of the Business Disability Forum and a Disability Confident Leader we’re committed to ensuring that all candidates are treated fairly throughout the recruitment process.
As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.
If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.
Things you need to know
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security Clearance
The requirement for SC clearance is to have been present in the UK for 3 consecutive years immediately prior to applying.
A lack of UK residency in itself is not always a bar to security clearance but the Department will need to consider eligibility by exception on a case-by-case basis. You will be asked to provide information regarding your UK residency during your application, and failure to provide this will result in your application being rejected.
If you are unsure that you meet the eligibility above, please read the information available on Gov.uk on this link, or contact the recruitment email on the advert before applying to discuss, as failure to meet the residency requirements will result in your security clearance application being rejected and any offer of employment being withdrawn.
At the point of SC application you will need to provide or give access to the following evidence:
- Departmental or company records (personnel files, staff reports, sick leave reports and security records)
- UK criminal records covering both spent and unspent criminal records
- Your credit and financial history with a credit reference agency
- Security Services records.
Stage 1 – Application & Sift
Applicants may utilise AI resources in their submissions; ensuring all information provided is factually accurate, truthful, and original, avoiding any form of plagiarism to maintain the authenticity and credibility of the application process.
Please note that all campaigns may be subject to withdrawal at any stage if the internal resource position changes.
Assessment at application stage will be based on your CV, work history, skills, experience and personal statement. Your application should be tailored to demonstrate any skills, knowledge and experience that are relevant to the content of the role.
Your personal statement should be no longer than 1250 words. You should use this space to provide evidence for each essential criteria within the person specification. As the criteria are scored, we would recommend that you give clear examples for each including the impact of your actions and set them out using the STAR acronym (Situation, Task, Action, Result).
Success Profiles Behaviour examples are not required at this stage.
In cases where there are a high number of applications the sift pass mark may be adjusted and candidates will be invited to interview in merit order, i.e. those scoring the highest.
Stage 2 – Interview
Should you be invited to interview, you will be assessed using various assessment techniques aligned to the Civil Service Success Profiles framework, where you'll be assessed against all the behaviours and skills outlined in this advert.
Interviews will take place from w/c 2/9/2024, and in all cases will be video interviews.
A reserve list may be held for a period up to 12 months from which further appointments may be made.
Important Dates:
Sift date: From 19/8/2024
Interview dates: From w/c 2/9/2024
Dates are subject to change.
For the full terms and conditions of the post, please see attachment below.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).
See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
