IT Support Engineer - Met Office - EO

Job summary

We’re looking for an exceptional IT Support Engineer to help us make a difference to our planet. 

As our IT Support Engineer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work. 

Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best to agree a working pattern that works for everyone. 

World changing work 

From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are. 

• We’re a force for good - focusing on our environmental and social impact
• We’re experts by nature - always learning and developing to do things better
• We live and breathe it - putting our purpose at the heart of decision-making
• We’re better together - understanding partnerships and inclusivity make us greater
• We keep evolving - pushing boundaries to make tomorrow better for our customers

Job description

Your world of expertise 

You will act as a force multiplier across the whole business, your skills and the services we provide underpin all of the amazing work the Met Office does, you are empowered to make change and see the impact of your work.

Your key duties 

• Providing exceptional customer experience and service, to internal Met Office staff.
• Training & Continued professional development both on the job & with dedicated training time & paid qualifications.
• Proactively reviewing the Incident and Task queues and taking ownership of support requests.
• Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office
• Administering and updating policies, procedures, and support documentation
• Show an awareness of developing process efficiency and common ways in which processes are optimised.
• Autonomy in provision of support and working under routine direction with limited discretion.

We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.

This IT Support Engineer role is aligned to End User Computing Engineer - Government Digital and Data Profession Capability Framework (ddat-capability-framework.service.gov.uk)

Person specification

Essential Criteria, skills and experience: 

1. Expert by nature - An understanding of supporting hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains:
-ITSM Tool usage for Incident Management, and workign in an ITIL framework.
–Microsoft Operating Systems support (Windows 10,11 or Windows Server 2016, 2019, 2022)
-Hardware installation and support (Laptop builds & upgrades, Mobile Devices, Printers)
-Active Directory tools (ADUC, Group Policy, AD Object Management / OU’s / Entra ID)
-Software management and support (Package, deploy and lifecycle of software, i.e. SCCM, InTune)
-Asset management & lifecycle, maintaining secure configuration and accurate information & controlling IT assets
-Microsoft 365 & modern desktop management - M365, Intune, Defender, Teams PSTN

2. Keep evolving - Logical, methodical, and with excellent attention to detail. Fast learner with an aptitude for quickly understanding and solving technical problems unaided. Knows when to seek help when problems requires assistance and/or no direct progress is being made (i.e. triage/escalation).

3. Better together - Can work broadly independently and collaboratively both in troubleshooting/support and also when undertaking project work. Ensures deadlines are met without sacrificing quality, this requires Ownership & initiative whilst maintaining the user and service focus that drives our team.

4. Live and breathe it - Good communication skills are a must as this is a customer facing technology role. Confidence in using multi-channel communication means (Phone, IM, E-Mail). Enthusiasm for technology & keeping up to date with changes in the wider tech field. Ownership of Incidents and Tasks, driven, and delivery focused.

Benefits

Alongside your salary of £26,954, Met Office contributes £7,808 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why join us 

Our work is life-changing, often life-saving and always life-enhancing. The Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists. 

As our IT Support Engineer, your total reward package will be up to £39,976 annually, which includes: 

• £26,954 base pay
• An outstanding Civil Service pension, with an average employer contribution of 27%
• Recruitment Retention Allowance (RRA) you will be paid £2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this market driven allowance from April 2024 until September 2025 in your monthly pay
• Annual Leave starting at 27.5 days (plus Bank Holidays) rising to 32.5 days (plus Bank Holidays) after 5 years and option to buy or sell up to 5 days per year of annual leave

Things you need to know

Selection process details

How to apply 

If you share our values, we’d love to hear from you! Click apply to begin your application. Please complete your career history and provide evidence against each of the essential criteria in the supporting statement questionnaire. We recommend candidates use the CARL method (Context, Action, Result and Learning) for presenting evidence of experience and skills. 

Closing date 07/10/2024 at 23:59 with first stage interviews commencing from 21/10/2024. You will hear from us once the closing date has passed. 

How we can help 

If you are considering applying and need support to do so, please contact us via careers@metoffice.gov.uk. You can request adjustments either within your application or by contacting us. Should you be offered an interview, please be aware there may be a selection exercise which could include a presentation, written test or a scenario-based activity. You can select in your application to be considered under the Disability Confident Scheme. To be invited to interview/assessment under this scheme, your application must meet the essential criteria for the role. 

We understand that great minds don’t always think alike and as an equal opportunities employer we welcome applications from those with all protected characteristics. We recruit on merit, fairness, and open competition in line with the Civil Service Code. 

We can only accept applications from those eligible to live and work in the UK - please refer to GOV.UK for information. We require Security clearance, for which you need to have resided in the UK for at least 3 of the last 5 years to be eligible. You will need to achieve full security clearance within your first 6 months with us. 

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service