Network Infrastructure Engineer - ONS - HEO

Do you enjoy technology? Are you looking for a role where you can make a real impact supporting delivery of Statistics for the Public Good strategy for the UK?  

Can you work under pressure in a fast-paced environment?  

Would you thrive in an exciting environment that uses modern IT technology and infrastructure?

Can you provide excellent service to both our internal and external customers?

Then this could be the role for you…

We are looking for an enthusiastic Network Engineer with a real passion for user experience and IT to join our lively Network team, supporting several sites and around 5000+ users. The post is based in our Manchester office only and requires on-site attendance due to the nature of the role.

Job description

We’re looking for a Network Engineer with a real drive and passion for excellent user experience, employee enablement and continuous improvement. You will need to have an analytical approach to problem solving, identifying risks, and mitigating any impact on wider organisation. Experience in stakeholder management, change control and as part of a DevOps or DevSecOps team would be desirable. 

The role resides within our Network Operation Support team who are responsible for the network infrastructure and platforms that our users rely on to produce official statistics to allow the Government to make informed decisions. 

The role is varied and will involve you working with various network technologies, from traditional wired networks to virtual wireless and cloud-based systems. The role will also involve managing service desk calls relating to firewall requests, network connectivity queries, through to applying software updates and upgrades on various network infrastructure. 

As a member of the Network Operation Support team, you will be responsible for supporting and maintaining new and existing network infrastructure, services, products and platforms. The ideal candidate would have an interest in networking, cyber security (zero trust) and cloud based network solutions. 

There may be a requirement to travel to our Data Centres based in Corsham, Wiltshire and Farnborough, Hampshire on an adhoc basis. This may be sometimes at short notice due to the nature of this role. The role will also require some out of business hours working. You will be able to make use of our flexible working policy and overtime will be available for outside of business hours working.

Our team culture is based around agile working and providing excellent service to both our internal and external stakeholders.

Responsibilities

For the services, products and platforms supported, as a Network Engineer your responsibilities will include (but not limited to):

•    Managing incidents, requests, changes and problems.
• Monitoring and event management of key network infrastructure.
• Managing the configuration, availability, security, capacity and performance.
• Applying software updates and upgrades to the recommended versions across all network infrastructure.
• Engaging in continuous improvement activities.
• Managing all aspects of the life cycle of assets from acquisition through to disposal.
• Maximising the use of tools and technologies to deliver operational excellence.
• Participating in wider communities of practice, identifying good practices we can adopt and sharing our experiences.
•    Sharing knowledge of tools and techniques and collaborating to improve the capability of the team.

Person specification

Essential Skills Criteria

•    You can demonstrate an understanding of information security and the types of security controls that can be used to mitigate security threats within solutions and services. 
• You own a problem until a new owner has been found or the problem has been mitigated or resolved.
• You can troubleshoot and identify problems across different technology capabilities. 
• You can understand the core technical concepts related to the role, and apply them with guidance.
•    You can take inputs from various sources and use these to support the delivery and/or operation of a service. 

In addition to the above essential criteria, we’d like to hear more about any experience you have in the following areas: 

•    Cisco Hardware e.g. Core Switches and Access Switches
• Firewalls - e.g. Checkpoint, Cisco ASA, VMware Distributed Firewalls
•    LAN / WAN technologies

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together

Technical skills

We'll assess you against these technical skills during the selection process:

• During your interview you will also be asked a number of technical questions relating to the technical skills detailed within the Person Specification.

Benefits

Alongside your salary of £34,075, Office for National Statistics contributes £9,871 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The Office for National Statistics is part of the Civil Service, and as such we share a number of key benefits with other departments, whilst also having our own unique offerings to support our 5400 valued colleagues across the business.Whether you are hearing about us for the first time or already know a bit about our organisation, we hope that the benefits pack attached (bottom of page) will give you a great insight into the benefits and facilities available to our colleagues and our fantastic working culture.

This role is part of the cross-government Government Digital and Data (formerly DDaT) profession framework. As a role within Government Digital and Data (formerly DDaT) at the ONS, we also offer benefits such as:

• Protected Learning Time to spend on your personal development and side-projects. 
• A supportive and active Community of Practice which you will be expected to contribute to, helping ensure you and your colleagues get the training, development and opportunities you need to progress your careers.

ONS are committed to flexible ways of working that support a healthy work-life balance. ONS has already considered how this job could be right sized for applicants working flexibly and we are happy to explore options with you about working part time, in a job share or flexibly, in line with our hybrid working policies.

Inclusion & Accessibility

At ONS we are always looking to attract the very best people from the widest possible talent pool, and we are proud to be an inclusive, equal opportunities employer.

As part of our application process, you will be prompted to provide details of any reasonable adjustments to our recruitment process that you need. If you would like to discuss any reasonable adjustments before applying, please contact the recruitment team in the first instance.

If you would like an accessible version of any of the attachments or recruitment documents below or linked to in this advert, please contact the recruitment team who will be happy to assist.