Risk and Intelligence IT Business Service Owner - HMRC - SCS1

Job summary

There has never been a more exciting time to join HMRC as we continue to become one of the world’s most digitally-advanced tax authorities. 

In HMRC, we are creating a dynamic, customer centric and data-driven organisation with a culture that focuses on and significantly invests in the continual development of our people. To meet the challenges of bringing in more tax, closing the tax gap, reducing costs and improving the customer experience, we need to evolve our approach, using smart data analysis and state of the art technology to drive customer led solutions. 

Our IT methodology to achieve this is quite simple – work collaboratively across the organisation to simplify tax and reduce customer effort through an engaged and efficient organisation in order to exceed revenue targets. 

In Chief Digital and Information Office (CDIO)  we are undergoing a major operating model transformation to pivot our operation to focus more on services. The Chief Digital Product Office (CDPO) will play a key part in delivering this change, with Service aligned teams collaborating across CDIO and the business to define the future technical roadmap and transformation plan.

Job description

The Risk and Intelligence IT Business Service Owner role, leading a technology enablement department focused on delivering a reliable, sustainable, and relevant Risk & Intelligence service centred around a multitude of supporting products and applications to help simplify the Risk & Intelligence experience. The role will oversee the definition and implementation of technology strategy, have accountability for managing the tech that underpins the Service and be responsible for owning and managing the relationship with the business. The service owner will be accountable for the quality of the service, having a portfolio view of Risk & Intelligence and managing the end-to-end provision of a service that includes multiple products, platforms, and channels to the ultimate benefit of the end user. The Service Owner will have a strategic view of the service as well as acting as the ultimate escalation point for issues. The role will work closely across CDPO to collectively lead the transition to a Product centric organisation.

Key Responsibilities:

• Develop and drive the strategy for Risk & Intelligence, translating and interpreting business needs to drive change and innovation that transforms its component services
• Work with the operational subject matter experts inform the strategic direction of products and services for Risk & Intelligence, working with Service Owners in their teams and cross governmentally when appropriate to drive change and ensure the Portfolio is being managed and developed in line with wider business priorities
• Own the strategic roadmap of the end-to-end lifecycle of a portfolio of IT products and capabilities that underpin business services, be responsible for ensuring the maintenance of the live service occurs and their continuous improvement; based on the architectural frameworks from Chief Technology & Design Office, the wider business strategy, and the future Target Operating Model.  
• Lead and mobilise groups of Service Owners/Product Managers in the delivery of their end-to-end lifecycles, roadmaps, and budgets across a collection of IT Products and Services. Define and implement growth strategies that support new ways of working, aligning, and driving consistency across Products and Platforms.
• Own the delivery, optimisation, and strategic performance of the end-to-end lifecycle of a Portfolio of IT Services to the customer, including balancing competing priorities, ensuring design and delivery is customer led, delivering measurable business value, and making the best choices for HMRC in line with business objectives.
• Forge relationships and collaborate with other government departments, industry experts, wider ITILv4, IT4IT, COBIT and other practice owners to share knowledge and drive continuous improvements in working practices.
• Influence the supplier roadmap and provide a senior interface to support partnership working, driving innovation and additional value from contracts whilst managing ongoing service and delivery performance, promoting mutually beneficial partner relationships – forging strategic relationships and resolving contractual disputes to drive continuous improvement.
• Set clear objectives and stretching targets for direct reports and agreeing and creating career development plans.
• Act as an escalation point for problems in R&I and triaging these for effective resolution for the maintenance of the service, translating technical complex

Accountabilities

• Accountable for the end-to-end service including championing live service performance as run by matrixed teams.  
• Direct leadership of 14 people

Key Interactions:

RIS Senior Leadership Teal, Deliver lead representative, programme and project board meetings, Chair of HMRC/Border Force Border Systems working board, Delivery management of internal and external suppliers, Horizon scanning internal and external innovation opportunities.

Person specification

The ideal candidate will be a skilled and experienced senior leader with a deep understanding of IT systems and technologies. They should be able to effectively align technology strategies and business objectives and drive organisational change. Strong communication and relationship-building skills are essential, as well as the ability to solve problems and make sound decisions.

The successful applicant will need to demonstrate relevant experience and effective delivery of the following essential criteria.

Essential Criteria:

• Proven experience leading a technology enabled department within a large and complex organisation, to deliver a reliable and sustainable risk and intelligence service
• Proven understanding of technology and its application in the field of risk and intelligence. This includes knowledge of architectural frameworks, ITIL and other relevant standards
• Demonstrable experience in managing the end-to-end lifecycles of IT products and services.  
• Demonstrable understanding of the business context and be able to translate business needs into effective technology solutions while maintaining product integrity and business goals
• Proven ability to lead and empower diverse teams across multiple locations, fostering a positive and inclusive culture of trust and autonomy.
• Experience of developing roadmaps for IT business services, influencing supplier roadmaps and provide senior interface
• Demonstrative ability of successful stakeholder management and building relationships across a range of senior communities, internal and external, often without direct authority

Benefits

Alongside your salary of £76,000, HM Revenue and Customs contributes £22,017 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Selection process details

Application:

To apply for this post, you will need to complete an online application by submitting the following:

• A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
• A Statement of Suitability explaining how your personal skills, qualities and experience demonstrate effective delivery of the essential criteria. Wherever possible include specific facts and figures that demonstrate the tangible results of your work. (Maximum of two A4 pages long)

Your CV and Statement of Suitability should reflect your most relevant and recent skills and experience in relation to the role. Therefore, we recommend that each document is no more than two A4 pages long.

By not submitting a CV and a Statement of Suitability will mean we only have limited information to assess your application against the person specification. Please ensure both documents contain your full name.

Interview:

You will be asked to attend an interview for a more in-depth discussion of your previous experience and professional competence. 

We will also ask you to prepare a 5-minute verbal presentation. Details will be issued in advance of your interview.

Interviews are expected to take place week commencing 9th December 2024 and will be held in person at a location to be confirmed (full instructions will be issued prior to interview).

Regardless of the outcome, we will notify all candidates as soon as possible once all interviews have concluded.

All Criminal Record Checks applications are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).