Senior Interaction Designer - DWP - G7

Job summary

Do you want to work on services that help and support millions of people?

Do you want to work of some of the biggest transformational changes in the UK?

If yes, this role may be perfect for you.

DWP Digital offers fulfilling careers for people who want to use their skills to make a genuine difference to society. We’re part of the UK’s biggest government department, supporting millions of people every day.

We deliver products, services, support and payments to people at key times in their lives. Universal Credit is one of the highest profile digital transformation programmes in the world, praised for its fast and flexible response to the Covid-19 pandemic and now in use by over 5 million claimants and 30,000 staff.

We’re looking for Senior Interaction Designers with a high level of experience helping teams design and deliver services that are simpler, faster and easier to use. 

You’ll be working alongside other user centred design professionals who are committed to deliver the best possible outcomes for all of our users and ensuring everything we design is accessible to everyone.

You’ll join a highly supportive community, sharing your expertise, and learning new skills from those around you.

Job description

As a Senior Interaction Designer, you’ll:

• demonstrate best practice in user centred design, for digital and non-digital interactions.
• work effectively across multiple teams, adapting quickly to change.
• champion accessibility and inclusion, considering the impact of new technologies.
• collaborate with designers in other teams, give constructive feedback on other people’s work and help lead the development of design patterns.
• use research and analytics to understand user needs and identify opportunities.
• create prototypes using appropriate tools and methodologies, advising others on prototyping best practice.
• lead and coordinate design work, supporting other designers where necessary.
• actively support the design community in DWP and across government.

Person specification

We're looking for a Senior Interaction Designer who can demonstrate skills and experience in key areas.  When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• User focus - Use data from research and analytics to understand user’s needs and test designs to meet them. 
• Evidence and context-based design - Work with others to design solutions that are based on evidence, and help identify gaps in knowledge.
• Prototyping - Use a variety of prototyping tools and techniques.
• Communication - Present your work and share design decisions, explaining ideas in a way that people understand and actively listen to other people’s input. 
• Accessibility - Design with accessibility in mind, showing familiarity with the WCAG 2.2 guidelines and designing to meet AA standards.
• Collaboration - Work in the open, engaging others in the design process.

If you would like to learn more about the role, please contact caicy.sandford1@dwp.gov.uk