*We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP

The Role

We’re recruiting for a ServiceNow Tester here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against Test Engineer from the Government Digital and Data Framework.

Our perfect fit is someone who combines sharp analytical skills with an adeptness for communication and collaboration. Prospering in our agile, testing-centric environment, you'll be an integral member of our diverse teams that champion accuracy and enthusiasm. As a ServiceNow Tester, you’ll delve deep into the platform's nuances, while also serving as a resonating voice within our Testing community, sharing insights across Justice Digital.

Your principal duty will be to guarantee the flawless quality and functionality of our ServiceNow implementations. Rooted in agile practices, you'll collaborate with a multidisciplinary team to design and administer tests for complex and essential products. In this journey, the extensive support from the Test Manager and a wealth of formal learning avenues are at your disposal, ensuring your continuous growth.

Your core responsibility lies in championing quality assurance. Integrating with varied teams, your mission will be to preserve product integrity. By proactively identifying challenges, suggesting resolutions, and advocating best practices, you'll be instrumental in upholding the gold standard of testing excellence.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Collaboration: Operate under the guidance of the Test Manager, contributing to the development of detailed test plans and strategies.
• Script Development: Design and implement detailed test scripts, integrating ATF tests as required.
• Defect Tracking: Spot, document, and monitor defects, guaranteeing transparent communication and effective resolution.
• Platform Testing: Play an integral role in regression testing during platform upgrades, safeguarding the ServiceNow platform's consistent performance.
• Feedback & Reporting: Offer timely insights based on testing outcomes, proposing enhancements to elevate product quality.
• Stay Updated: Keep informed about ServiceNow platform evolutions, ensuring alignment of testing methodologies with platform advancements.
• User Story Analysis: Work in tandem with developers to grasp user stories and guarantee the integration of testing perspectives. Coordinate 'Three Amigo' sessions for complex stories with Business Analysts and developers to ensure clarity and a shared understanding.
• Client Engagement: Engage with clients as required, ensuring the solutions resonate with their needs and aspirations. Additionally, present demos of new functionality to stakeholders before initiating user testing.
• Best Practices: Champion and propagate best testing practices, upholding consistent quality and performance standards.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• ServiceNow Fundamentals
• ServiceNow ITSM experience
• Proficiency in Software Quality Assurance Methodologies
• Awareness of ITIL Methodologies
• Experience with ATF
• Strong Communication Skills
• Good Knowledge of the ServiceNow Platform and Application Navigation

Willingness to be assessed against the requirements for SC clearance.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Person specification

Please refer to attached Job Description

Benefits

Alongside your salary of £39,868, Ministry of Justice contributes £11,549 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance
  
  For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
  
  Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Things you need to know

Selection process details

How to Apply

Candidates must submit a CV and statement of suitability (of no more than 750 words) via our applicant website Jobtrain, which describes how you meet the requirements set out in the Person Specification above. Candidates who do not submit both a personal statement and a separate statement of suitability will not be invited to attend an interview.

In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience and Technical skills as part of the assessment process.

A diverse panel will review your application against the Person Specification above.

Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference.

Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted before the sift -

• Awareness of ITIL Methodologies
• Good Knowledge of the ServiceNow Platform and Application Navigation

Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application.

A reserve list may be held for up to 12 months, from which further appointments may be made.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

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