ServiceNow Tester - MoJ - SEO

We’re recruiting for a ServiceNow Tester here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against Test Engineer from the Government Digital and Data Framework.

Our perfect fit is someone who combines sharp analytical skills with an adeptness for communication and collaboration. Prospering in our agile, testing-centric environment, you'll be an integral member of our diverse teams that champion accuracy and enthusiasm. As a ServiceNow Tester, you’ll delve deep into the platform's nuances, while also serving as a resonating voice within our Testing community, sharing insights across Justice Digital.

Your principal duty will be to guarantee the flawless quality and functionality of our ServiceNow implementations. Rooted in agile practices, you'll collaborate with a multidisciplinary team to design and administer tests for complex and essential products. In this journey, the extensive support from the Test Manager and a wealth of formal learning avenues are at your disposal, ensuring your continuous growth.

Your core responsibility lies in championing quality assurance. Integrating with varied teams, your mission will be to preserve product integrity. By proactively identifying challenges, suggesting resolutions, and advocating best practices, you'll be instrumental in upholding the gold standard of testing excellence.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 

Key Responsibilities:

• Collaboration: Operate under the guidance of the Test Manager, contributing to the development of detailed test plans and strategies.
  
• Script Development: Design and implement detailed test scripts, integrating ATF tests as required.
  
• Defect Tracking: Spot, document, and monitor defects, guaranteeing transparent communication and effective resolution.
  
• Platform Testing: Play an integral role in regression testing during platform upgrades, safeguarding the ServiceNow platform's consistent performance.
  
• Feedback & Reporting: Offer timely insights based on testing outcomes, proposing enhancements to elevate product quality.
• Stay Updated: Keep informed about ServiceNow platform evolutions, ensuring alignment of testing methodologies with platform advancements.
  
• User Story Analysis: Work in tandem with developers to grasp user stories and guarantee the integration of testing perspectives. Coordinate 'Three Amigo' sessions for complex stories with Business Analysts and developers to ensure clarity and a shared understanding.
  
• Client Engagement: Engage with clients as required, ensuring the solutions resonate with their needs and aspirations. Additionally, present demos of new functionality to stakeholders before initiating user testing.
  
• Best Practices: Champion and propagate best testing practices, upholding consistent quality and performance standards.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Benefits

• 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours.
• A £1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms
• Staff have 10% time to dedicate to develop & grow
• Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 (Contribution Rates)
• 25 days leave (plus bank holidays) and 1 privilege day usually taken around the Kings’ birthday. 5 additional days of leave once you have reached 5 years of service.
• Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Wellbeing support including access to the Calm app.
• Bike loans up to £2500 and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers and eye-care vouchers.
• 5 days volunteering paid leave.
• Free membership to BCS, the Chartered Institute for IT.
• Some offices may have a subsidised onsite Gym.

Person Specification

Essential

• Experience in ServiceNow testing.
• ServiceNow Fundamentals: Experience in testing various modules within ServiceNow (e. g. Change, Incident, Knowledge, Problem, Request, Continual Improvement Management., Demand, CMDB, Integrations)
• ServiceNow ITSM Expertise: In-depth understanding and hands-on experience with ServiceNow ITSM workflows and processes.
• Proficiency in Software Quality Assurance Methodologies: ISTQB Foundation Level qualification. Strong understanding of functional and regression testing methodologies. Testing experience on general integration. Knowledge in API testing. Working experience in Agile methodology and Exposure to SDLC (Software Development Life Cycle).
• Awareness of ITIL Methodologies: ITIL framework understanding and preferably ITIL V4 Foundation certified
• Experience with ATF: Knowledge of test automation using Automated Test Framework (ATF).
• Strong Communication Skills: Excellent written and verbal communication skills, especially for clear bug reporting. Ability to collaborate with people from different business areas with varying degrees of technical experience. Keep the Test Manager updated on progress or report issues. Proactive and can-do attitude. Being a team player and flexible.
• Good Knowledge of the ServiceNow Platform and Application Navigation: Working experience in ServiceNow portal and platform UI. Testing of ServiceNow from the end user/fulfiller/agent perspective.

 Willingness to be assessed against  the requirements for SC clearance 

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.  

Person specification

Please refer to attached Job Description