Technology Delivery Manager-Home Office
Government Digital & Data -
Technology Delivery Manager
Home Office
Apply before 11:55 pm on Monday 20th May 2024
Details
Reference number
349777
Salary
£41,600 - £48,792
National: £41,600 min, £44,512 max - London: £45,600 min, £48,792 max. This post is eligible for Reward and Retention Allowance (RRA)
Job grade
Senior Executive Officer
Contract type
Permanent
Business area
HO - Public Safety Group
Type of role
Digital
Information Technology
Project Delivery
Working pattern
Full-time, Compressed hours
Number of jobs available
1
Contents
Location
Bristol: 2 Rivergate - London: Clive House
About the job
Job summary
As a Technology Delivery Manager, you will be part of the Emergency Services Mobile Communications Programme (ESMCP) Project Management Office (PMO) Enabling Tech team, working to help deliver and support Microsoft 365 (M365) apps within agreed timescales, to cost and quality standards. You will form a partnership with the M365 Service Specialist to deliver value against the vision. You will also work with a variety of stakeholders, translating technical concepts where necessary.
You will be expected to work with flexibility, selecting and applying appropriate delivery techniques as required, based on your delivery experience. You will be responsible for getting the best out of the available people resources, providing support and protecting them from external influences that may affect successful delivery.
You will work with suppliers, user organisations and colleagues in ESMCP, and you may be asked to support ESMCP Commercial colleagues when contracts need organising and negotiating.
You will be required to facilitate meetings and select the right people to join these discussions. As part of the Digital Champions community, you will contribute to communities of practice to absorb and share knowledge and help to set good practice and standards across the Programme and beyond.
Job description
Your main day to day responsibilities will be:
- Translating product roadmaps and features into an achievable delivery plan, considering the people and skills required and predicting milestones based on forecasts where possible
- Delivering in line with your team’s capacity and availability, developing an understanding of the relevant frameworks to leverage user needs when necessary, and planning effectively for resourcing requirements
- Actively managing risks, issues, and dependencies for your delivery team, acting on delivery data and adapting ways of working to mitigate risks
- Partnering with the M365 Service Specialist and ESN Communications team to develop communication approaches so you can effectively engage with and influence relevant stakeholders, translating technical concepts to non-technical stakeholders
- Monitoring trends in team performance and effectiveness and help with engaging and motivating the team as required
- Using feedback loops, data analysis, and small experiments to iteratively improve products, services, and ways of working within the delivery team.
This post is eligible for a Reward and Retention Allowance (RRA). Eligibility for this allowance will be assessed at interview and reviewed annually in line with departmental policy.
The role will require travel to London to attend team meetings at least once a month, if based in Bristol. Applicable travel and subsistence costs will be met by the Business. Also, due to the busy nature of the role, the post holder will be required to work full-time working pattern.
Candidates should take this into consideration before submitting their application.
Person specification
You will also be expected to carry out the following day-to-day activities:
- Making conscious trade-offs that balance speed, scope and quality across all dimensions of delivery
- Supporting the M365 Service Specialist with the day-to-day ways of working in order to bring out the best in the team, facilitating appropriate team ceremonies where necessary
- Providing support and guidance to wider team members, in line with individuals’ needs, with the aim of making the team as successful as possible.
The skills listed below are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role:
Strategy and Architecture:
Governance, Risk and Compliance
- Risk Management (BURM) – level 3
Change and Transformation:
Change Implementation
- Project Management (PRMG) – level 3
Relationships and Engagement:
Stakeholder Management
- Stakeholder Relationship Management (RLMT) – level 3
- Supplier Management (SUPP) – level 3
- Team Dynamics and Collaboration (HO33) – level 3
People and Skills:
Stakeholder Management
- Organisational Facilitation (OFCL) – level 3
Essential criteria:
To be successful, candidates will need to demonstrate capability against the following essential criteria.
- Creating and maintaining a plan that highlights forecasts/estimates and confidence levels
- Experience of technology delivery and technical practices to help translate technical concepts to non-technical stakeholders
- Using people management skills to set individuals up for success and help create an effective team environment
- Using metrics and previous experience to identify, understand and improve delivery performance challenges
- Adapting approaches to different phases of the delivery lifecycle
- Supporting budgets and commercial supplier relationships when necessary
Desirable criteria:
For this role, the below would be beneficial, but are not essential:
- Stakeholder engagement within a complicated, high-pressure environment
- Understanding what good governance looks like and how to implement improvements
- Balancing multiple priorities and dealing with ambiguity
- Acting as the Delivery Manager for a delivery team through a complete delivery lifecycle (prepare, deliver, improve).
Qualifications
Essential:
• A qualification in a recognised delivery methodology (e.g. Scrum, Lean Kanban, SAFe, Prince 2)
• Relevant technical delivery management or technical project management experience
Desirable
• Additional certifications in delivery methods
• Certifications in related disciplines (e.g. BA, Product Owner, Product Manager, Relationship Manager)
Behaviours
We'll assess you against these behaviours during the selection process:
- Making Effective Decisions
- Communicating and Influencing
- Seeing the Big Picture
We only ask for evidence of these behaviours on your application form:
- Making Effective Decisions
