Business Relationship Manager
Government Digital Services -
Job description
As a Business Relationship Manager in the Domains team you will report to the .gov.uk Supply and Approvals Service Owner, and be responsible for:
- maintaining good relationships with, and being the primary point of contact for .gov.uk Registrars
- working with the .gov.uk Registry Provider to ensure that .gov.uk Registrars meet their obligations to protect the .gov.uk domain names they sell. This includes ensuring they keep Registrants’ contact details up to date
- ensuring that Registrars engage in and provide feedback on proposed changes
- maintaining good relationships with bodies that represent groups of public sector organisations
- processing and approving applications for new .gov.uk domain names, including
- performing identity verification checks
- handling appeals and escalations
- working with the Service Owner to ensure that the guidance that Registrars receive is appropriate and effective
- working with the Service Owner to identify and implement service improvements and efficiencies to improve our capability and automation
- developing a supportive environment for staff, promoting a learning culture of constructive feedback and continuous professional development
Person specification
This role aligns to the following in the Government Digital and Data Profession Capability Framework - Business Relationship Manager
In particular, you will have the following skills:
- Stakeholder relationship management (IT operations)
- Ownership and initiative
- Service reporting
- Business analysis (IT operations)
You will also have awareness of the following:
- how domains are used to support internet services and their security
Benefits
The benefits of working at CDDO
There are many benefits including:
- flexible hybrid working with flexi-time and the option to work part-time or condensed hours
- a Civil Service Pension with an employer contribution of 28.97%
- 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
- an extra day off for The King’s birthday
- an in-year bonus scheme to recognise high performance
- career progression and coaching, including a training budget for personal development
- paid volunteering leave
- a focus on wellbeing with access to an employee assistance programme
- job satisfaction from making government services easier to use and more inclusive for people across the UK
- advances on pay, including for travel season tickets
- death in service benefits
- cycle to work scheme and facilities
- access to children's holiday play schemes across different locations in central London
- access to an employee discounts scheme
- 10 learning days per year
- volunteering opportunities (5 special leave days per year)
- access to a suite of learning activities through Civil Service learning
CDDO offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
Any move to the Central Digital and Data Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Things you need to know
Selection process details
This role is being advertised with Manchester or Bristol as a location. There is an exception to this, if a current London-based member of staff from CDDO applies, and is successful, they would retain their London base for pay and allowance purposes.
The standard selection process for roles at CDDO consists of:
- a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
- a 60 minute video interview
Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write responses without the use of AI to emphasise their own unique experiences.
Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.
In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is:
- Stakeholder relationship management (IT operations)
In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your technical abilities, skills, experience and behaviours that are relevant to this role.
For this role we’ll be assessing you against the following Civil Service Behaviours:
- Managing a Quality Service
- Communicating and Influencing
- Working Together
We’ll also be assessing your experience and specialist technical skills against the following skills defined in the Government Digital and Data Profession Capability Framework for the Business Relationship Manager role:
- Stakeholder relationship management (IT operations)
- Ownership and initiative
- Service reporting
- Business analysis (IT operations)
Recruitment Timeline
Role closes: 10th November 2024
Sift completion: 15th November 2024
Panel interviews: starting from 22nd November 2024
Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.
Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.
You may be aware that there are plans for the Government Digital Service (GDS) & the Central Digital & Data Office (CDDO) to move into the Department of Science, Innovation & Technology (DSIT). This move is to bring together the digital transformation of public services into one core department. The move itself will offer huge opportunities whilst allowing DSIT to lead the way and drive forward the new Government's digital agenda.
As the announcement is relatively new, we are awaiting more detailed information. Therefore, we encourage you to apply for this role, and will keep you informed with updated information throughout the application process.
Feedback will only be provided if you attend an interview or assessment.
