Lead Product Manager - Fraud

Job description

The Government Digital Service is looking for a lead product manager who wants to make a difference by delivering simpler, faster and more secure public services that meet user needs.

As Lead Product Manager you’ll:

• own and be responsible for developing and articulating a clear vision, proposition and roadmap 
• provide direction and leadership for multidisciplinary product teams in running, supporting and continuously improving fraud related products so that they meet user and programme needs
• work alongside the Head of Fraud and other fraud team leads to manage the prioritisation of work, balancing support and new feature delivery to ensure products remain reliable, robust and secure, whilst also continuously being improved
• lead teams in assessing new information about the needs of potential users of the platform, and making decisions about which to meet
• build our relationships with other organisations involved in the Digital Identity and counter fraud strategy for government, and with key suppliers

Login to vacancy to view more. Learn more about what Lead Product Managers do in government. 

Person specification

We’re interested in people who have experience of:

• product managing high-volume digital products in a fast-paced environment, working with multidisciplinary, agile teams from discovery to delivery
• continuous, data-led improvement and iteration of a maturing, live product - ideally in digital identity or counter fraud / financial crime
• working in an environment where managing or considering fraud and security risks is essential
• developing and improving a product’s operational maturity as well as ensuring a consistent approach to user and technical operational support
• strong communication skills that enable you to manage vendors, stakeholders and senior leaders, engage with people through a range of channels to identify a common set of priorities, or to explain what you are doing in clear and compelling ways

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Benefits

The benefits of working at GDS

There are many benefits of working at GDS, including:

• flexible hybrid working with flexi-time and the option to work part-time or condensed hours
• a Civil Service Pension with an average employer contribution of 27%
• 25 days of annual leave, increasing by a day each year up to a maximum of 30 days
• an extra day off for The King’s birthday
• an in-year bonus scheme to recognise high performance
• career progression and coaching, including a training budget for personal development
• paid volunteering leave
• a focus on wellbeing with access to an employee assistance programme
• job satisfaction from making government services easier to use and more inclusive for people across the UK
• advances on pay, including for travel season tickets
• death in service benefits
• cycle to work scheme and facilities
• access to children's holiday play schemes across different locations in central London
• access to an employee discounts scheme
• 10 learning days per year
• volunteering opportunities (5 special leave days per year)
• access to a suite of learning activities through Civil Service learning

GDS offers hybrid working for all employees. This means that everyone does some working from home and also spends some time in their local office. You’ll agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.

Any move to Government Digital Service from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Things you need to know

Selection process details

The standard selection process for roles at GDS consists of:

• a simple application screening process - We only ask for a CV and cover letter of up to 750 words. Important tip - please ensure that your cover letter includes how you meet the skills and experience listed in the “person specification” section above
• a 60 minute video interview which will include a presentation - We will assess you against the behaviours listed below and your experience

Whilst we value the use of AI technology to enhance our daily work, we also value the personal touch and urge applicants to write cover letters without the use of AI to emphasise their own unique experiences.

In order to assist candidates with this role, we will be holding a virtual recruitment event on Wednesday 4th September at 3.30pm to go through the role in more detail. If you are interested in joining this event please e-mail: gds-recruitment@digital.cabinet-office.gov.uk and a member of the team will send you an invitation to the event.

Depending on how many applications we get, there might also be an extra stage before the video interview, for example a phone interview or a technical exercise.

In the event we receive a high volume of applications, we will conduct the initial sift against the lead criteria which is: continuous, data-led improvement and iteration of a maturing, live product - ideally in digital identity or counter fraud / financial crime.

Please note that this role requires SC clearance, which would normally need 5 years’ UK residency in the past 5 years. This is not an absolute requirement, but supplementary checks may be needed where individuals have not lived in the UK for that period. This may mean your security clearance (and therefore your appointment) will take longer or, in some cases, not be possible.

In the Civil Service, we use Success Profiles to evaluate your skills and ability. This gives us the best possible chance of finding the right person for the job, increases performance and improves diversity and inclusivity. We’ll be assessing your experience and behaviours that are relevant to this role.

For this role we’ll be assessing you against the following Civil Service Behaviours: 

• Seeing the Big Picture
• Changing and Improving
• Making Effective Decisions
• Leadership
• Delivering at Pace

We’ll also be assessing your experience and specialist technical skills against the skills defined in the Government Digital and Data Profession Capability Framework for the Lead Product Manager role. 

• Agile working
• Government Digital and Data perspective
• Financial ownership
• Life cycle perspective
• Operational management
• Problem management
• Product ownership
• Strategic ownership
• User focus
• Working within constraints

Recruitment Timeline

Sift completion: 18th September 2024

Panel interviews: From W/C 23rd September 2024

Candidates that do not pass the interview but have demonstrated an acceptable standard may be considered for similar roles at a lower grade.

A reserve list will be held for a period of 12 months, from which further appointments can be made.

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Other information: Occasionally, business pressures, priorities or critical delivery may mean that we move you into a different team or work area within GDS. This will always be within the same grade and discipline within which you were hired, but does mean that your focus or objectives may shift in order to deliver GDS business.

You may be aware that there are plans for the Government Digital Service (GDS) & the Central Digital & Data Office (CDDO) to move into the Department of Science, Innovation & Technology (DSIT). This move is to bring together the digital transformation of public services into one core department. The move itself will offer huge opportunities whilst allowing DSIT to lead the way and drive forward the new Government's digital agenda. 

As the announcement is relatively new, we are awaiting more detailed information. Therefore, we encourage you to apply for this role, and will keep you informed with updated information throughout the application process. 

Feedback will only be provided if you attend an interview or assessment.