Senior Delivery Manager
Government Digital Services -
Senior Delivery Manager
02 May 2022
What you'll do
The Teams
At the Government Digital Service (GDS), our mission is to build a simple, joined-up and personalised experience of government for everyone. Using our unique position at the centre of government, we develop services that work for the user, however complex the underlying systems may be. We believe that ensuring things work for end users is the only way to realise the efficiencies that come with digital transformation.
Our focus is on delivering five missions in the following areas:
- GOV.UK as the single and trusted online destination for government information and services
- Joined-up services that solve whole problems and span multiple departments
- A simple digital identity solution that works for everyone
- Common tools and expert services
- Joined-up data across departments
You can read more about these missions and our vision for the transformation of government in our 2021-2024 strategy
The Role
As a senior delivery manager, you will be accountable for effective delivery of complex, high-risk products and services. You will be expected to have strong communication skills and engage with senior stakeholders both internally and across government.
You’ll be core to making decisions that build a high performing team, adept at breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed. It is important you can facilitate an inclusive team environment where innovation and challenge are welcomed from all colleagues.
You will be expected to coach, mentor and line manage Delivery Managers on the team sharing your knowledge and experience. As a Senior Delivery Manager, you'll:
- Lead and motivate multiple multi-disciplinary teams, helping them organise and plan their work, ensuring they deliver products and services that actually meet users’ needs
- Co-create and co-own plans and progress using recognised lean/agile practices, and communicate status to more senior people and users appropriately
- Provide useful and accurate delivery metrics to facilitate continual improvement, efficiency and effectiveness of teams
- Delivery to the agreed goals, actively tackling impediments, risks and blockers, and communicating and escalating where necessary
- Work with senior leaders and stakeholders in GDS to ensure all needs are understood and to influence strategic direction
- Manage stakeholders to ensure strategic alignment and effective communication, taking into account organisational context and different needs and priorities, dealing constructively with conflicting views
- Work in partnership with product and technical leads on high profile work in ambiguous, complex and/or uncertain domains
- Promote continual improvement, good communication and collaboration across the organisation using the principles of agile at scale
Who you are
It's essential that you will have a proven track record of:
- using agile practices to ensure the iterative and timely delivery of products and services that serve real user needs
- facilitating effective workshops which give a voice to all participants and provide concrete outputs that enable delivery
- leading successful high functioning multidisciplinary delivery teams which are aligned to the organisation’s strategic priorities and the needs of stakeholders
- actively tackling impediments, risks and blockers, and communicating and escalating where necessary
How to apply
In order to be considered for this role please ensure that you demonstrate all of the essential skills listed in the ‘who you are’ section above, with examples from your own experience, in your cover letter.
If you do not provide these examples you will not be progressed to the next stage of the process.
Roles will be recruited using a combination of Digital, Data and Technology Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills, and Behaviours during the selection process.
Additional information
The selection process as a standard for all of our roles consists of:
- An application screen process
- An interview
- 5 minute presentation during the interview
A reserve list will be held for a period of 12 months, from which further appointments can be made.
Candidates that do not pass the interview, however, have demonstrated an acceptable standard will be considered for similar roles at a lower grade.
GDS offers hybrid working for all employees. This means that everyone does some working from home/remote working and also spends some time in their local office. You will agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
GDS offers hybrid working for all employees. This means that everyone does some working from home/remote working and also spends some time in their local office. You will agree to your hybrid working arrangement with your line manager in line with your preferences and business needs.
A reserve list will be held for a period of 12 months, from which further appointments can be made.
Candidates that do not pass the interview, however, have demonstrated an acceptable standard will be considered for similar roles at a lower grade.
How you'll be assessed
In the Civil Service, we use our Success Profiles. For each role we advertise we consider what you will need to demonstrate to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity. We will be looking at your experience, career history and achievements that are relevant to the specific job role. We may assess your ability, strength, experience, technical/specialist skills and behaviours.
For this role the following behaviours are the most relevant:
Things you need to know
You can find out about the application process and practical details like our office locations on the things you need to know page.
Equal Opportunities
We are an equal opportunity employer and value diversity in our organisation. You can find out more about our commitment to diversity and inclusion and read our equal opportunities statement on our Diversity and Inclusion page.
