Senior Account Manager

Why Clicky?

As an agency, we’re committed to fostering meaningful relationships within our team and creating a culture where everyone excels. Our most important asset is our team, so we’re focused on making Clicky an amazing place to work. So much so that we’re officially one of the Top 100 Small Companies to work for in the UK, in the Top 40 of Media and Marketing Agencies to work for and we’re a certified B Corp. If you join our team, you’ll be offered:

• 25 days holiday + your birthday + bank holidays

• Healthcare

• A competitive salary

• A tailored personal development plan and clear career progression

• The flexibility to work from home and the office with core days at Chester HQ

On top of all of the above, you’ll be working as part of a talented, passionate team to drive transformational digital performance for big brands.  This role comes with a range of benefits.

Responsibilities and Duties:

• Client Management - you will manage key, named client accounts, looking for ways to drive client satisfaction and growth for cross-agency clients. You will also liaise with clients (at a senior level) on a day-to-day basis, leading strategies, campaigns and key projects within the agency - managing the wider account team to ensure delivery on time, to brief and within budget, whilst delivering exceptional results.

• Client Performance, Strategy + Growth - you are directly responsible for the overall performance and strategy on your accounts and the profitable retention and growth of our existing business.

• Client Experience + Satisfaction - you will ensure that client satisfaction remains high across your retained accounts - measured through NPS. You will work with senior members of the Client Services team to consistently improve renewal and retention rates.

 Qualifications and Skills 

• At least 3 years’ experience as an Account Manager (or equivalent) within a digital agency or similar role

• Excellent communication and interpersonal skills with the ability to build and maintain long-term relationships with senior stakeholders and management

• Experience of negotiation and understanding and meeting client requirements

• Comprehensive understanding of managing large budgets and commercial forecasting

• Experience in producing commercial reports, providing ongoing insights, analysis and recommendations from findings

• Experience of strategic planning and setting key commercial targets and reporting on progress

• A passion for all things digital with knowledge of Paid Search, Paid Social, SEO & Content and how they contribute to the performance marketing mix

In return, we’re offering a highly competitive salary with a generous bonus scheme along with a wealth of other staff benefits such as the latest equipment, tailored personal development and career progression plans, a superb working environment with flexibility and regular social events.

If you think you’ve got what it takes to join our team, get in touch with us today.