Senior Business Analyst - ServiceNow DevOps

A bit about us...

For this role you will be working within Digital Data and Technology (DDaT) Enterprise Services, which is one of a number of portfolios and Departments within the Home Office. DDaT Enterprise Services is responsible for the infrastructure the Home Office uses, common products and services, and operations and support services that sustain and protect them.

As the Senior Business Analyst, you will be working as part of the ServiceNow DevOps Team, mainly supporting the delivery of the IT Operations Management (ITOM) health and visibility capabilities within ServiceNow. You will play a key role in supporting the implementation of effective ITOM solutions on the ServiceNow toolset to support the business area.

🚀 What you'll be doing 🚀

A Senior Business Analyst will lead small to medium sized projects and will be part of a team of analysts on larger, more complex projects, leading on specific epics/high level requirements. You will make sure outcomes are aligned with the service vision and business strategy by connecting the current and future business models, whilst delivering towards achieving the business architecture strategy. The role will also involve supporting and informing product iteration, evolution, and optimisation.

You will build and manage effective stakeholder relationships internally and externally. You will challenge constructively, acting as a critical voice to stakeholders and delivery colleagues to achieve solutions that are fit for purpose. The role will involve working independently and/or as part of a team and will require you to have a good understanding of your own work area. You will help to advance the Business Analysis community through sharing of best practice and mentoring others.

You'll be expected to:

* Support the agile delivery of new and enhanced features onto the ServiceNow platform that align with positive business outcomes.

* Being a champion of the ServiceNow Product Owner's strategic vision.

* Keep up to date with ServiceNow training and product documentation and identify where new features will deliver the business requirement.

* Providing support for the ServiceNow platform, ensuring that it is patched and maintained appropriately, and managing user access requests.

* On-boarding new services to ServiceNow.

* Provisioning online end user ServiceNow training to ensure customers understand how to interact with the tool.

* Working with key stakeholders to define business requirements and identify solutions to address them through ServiceNow.

👀 About you 👀

You'll have a demonstrable skills or strong experience in:

• Understanding the ITOM (visibility and health) capabilities within ServiceNow and practical experience of supporting their implementation within a medium/large organisation.
• Working with the ServiceNow Configuration Management Database (CMDB) and wider Common Services Data Model (CSDM), understanding it's architecture and technical construct.
• Being able to learn and understand new technologies, such as cloud and containerisation, to a level sufficient to support the implementation of ServiceNow integrations with these technologies.
• Promoting and building strong relationships with a broad range of people (technical and non-technical), and applying proven communication, and analytical skills to ensure the team's plans and objectives are achieved.
• Constructively challenging, negotiating and persuading different stakeholders to achieve a consensus in opinion.
• Promoting working as a team, contributing ideas and opinions in a flat non-hierarchical structure, and advocating to external people on the team's behalf.

💜 Some of the benefits our Business Analysts love are on the full advert using the link to Civil Service Jobs 💜

We encourage applications from people from the widest possible diversity of backgrounds, cultures, and experiences. We particularly welcome applications from women, people with disabilities and LGBT+ as they are currently under-represented at this grade level.

Appointments will be made on merit based on fair and open competition.

Please note the successful candidate will also be subject to NPPV3 Police Clearance.