1st Line Technician

We have been speaking with an exciting fast growing, family-run company with over 20 years of experience, serving customers across the North of England. They're all about quality, innovation, and making things happen.

The company is set for significant growth, including the introduction of a SaaS offering that could open further opportunities for ambitious team members.

We're on the lookout for a proactive, hands-on 1st Line Support whiz to keep their team running smoothly. From hardware fixes to software troubleshooting, no two days will be the same. You'll be working with everything from printers and laptops to Office 365, VPNs, and even their very own ERP system.

Training and support will be provided to bring you up to date where necessary

What You'll Be Doing:

• Solve hardware and software issues for desktops, laptops, tablets, smartphones, and printers.
• Keep platforms like Office 365 running smoothly, help maintain our in-house ERP system, and set up VPNs.
• Look after office security systems like CCTV and access control. (Training to be provided)
• Handle basic networking tasks, like cabling and connectivity troubleshooting.
• IT all-rounder: Install, configure, and maintain office IT equipment

What We're Looking For:

• Basic IT know-how (Windows, printers, Android phones-you've got this!).
• Familiarity with networking basics and ticketing systems.
• Eager to learn and ready to grow your skills-we'll support you every step of the way.
• Great problem-solving chops and a proactive attitude.
• Experience with Office 365, VPNs, or in-house systems? That's a big plus!

This is your chance to work in a supportive environment where your ideas matter, and there's room to grow. Whether you're just starting out or have a bit of experience, we want to hear from you. Let's make tech magic together!