Technology Operations Analyst - Overnight

Description

Starling is the UK’s first and leading digital bank on a mission to fix banking. Our vision is fast technology, fair service, and honest values. All at the tap of a phone, all the time.

We are about giving customers a new way to spend, save and manage their money while taking better care of the planet which has seen us become a multi-award winning bank that now employs over 2300 across five offices in London, Cardiff, Dublin, Southampton, and Manchester. Our journey started in 2014, and since then we have surpassed three million accounts (and four account types!) with 350,000 business customers. We are a fully licensed UK bank but at the heart, we are a tech first company, enabling our platform to deliver brilliant products.

The way to thrive and shine within Starling is to be a self-driven individual and be able to take full ownership of everything around you: From building things, designing, discovering, to sharing knowledge with your colleagues and making sure all processes are efficient and productive to deliver the best possible results for our customers. Our purpose is underpinned by five Starling values: Listen, Keep It Simple, Do The Right Thing, Own It, and Aim For Greatness.

Role overview

Our Technology Operations team is the first line of support for Starling Bank, both internally for our colleagues and externally for our technology partners. We look after all the technical queries in our primarily Apple Mac estate that our employees and external partners raise on a daily basis, supporting the critical infrastructure of the bank, alongside the day to day needs of our teams.

In this role, you’ll get the opportunity to really understand the core functionality of the bank, working closely with our internal teams and key suppliers. It’s very important to us at Starling Bank that staff have the best possible experience with the technology they use on a daily basis.

We deploy primarily Macs but also have some Windows PC’s in the estate, supplemented by a number of SaaS applications. Our computers are managed by a combination of Jamf and Intune, and sit on our Meraki network. We have zero physical infrastructure on site barring networking, so you won’t find Active Directory here. Externally, we support the relationships we have with key suppliers, payment schemes and banking partners; triaging and escalating as needed.

As Technology Operations Analyst, you’ll be the face of support for technology for all staff at the bank, assisting with hybrid support for our colleagues and external partners, whilst sharing solutions that improve technology outcomes for all.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. As such, we are looking for people who can commit to 37.5 hours a week between 10pm and 7am Monday to Sunday. This role will mainly work from home, with approximately 2 shifts per month in the office.

Requirements

• Knowledge and experience of supporting either macOS Windows is a must.
• Adept at coping in a technically complex and fast-changing environment
• An interest in and suitable understanding of Starling’s technology.
• Exposure to incident management processes is beneficial.
• Provide 1st line technology support/security issues raised in Slack, email and face-to-face office interactions.
• Facilitate onboarding training for new employees - Ensuring staff have access to the equipment, software, and services they need to work efficiently.
• Helping the team to manage asset inventory, procurement, repairs, auditing and licensing
• Computer hardware provisioning from returned stock
• Arranging collection of leavers hardware
• Experience in operational support of suppliers and outsourced vendors

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off!
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About Us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

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