IP Integration

Empowering brands to provide exceptional customer contact

For more than 20 years, IPI has been helping the UK’s best-known brands and public sector organisations transform the way the interact with their customers, by creating intelligent and innovative Contact Centre and digital solutions that deliver exceptional experiences.

Experts in innovation

IPI’s team of Contact Centre experts ensure organisations select the right technology to meet their business goals. Whether it’s adopting the latest in automation, AI, chatbots, voice bots or speech analytics – or whether it’s moving operations to the cloud, ensuring security and compliance, or improving workforce engagement – IPI’s specialist knowledge allows it to create Contact Centres that are tailored to the evolving needs of each and every client.

In addition to partnering with best-of-breed technology vendors, IPI has developed its own proprietary solutions to provide even greater choice to clients. These include ElasticCX CCaaS, a cloud-based omnichannel Contact Centre platform that’s feature rich, quick to deploy and easy to scale, and Pauseable, which makes it possible to pause and resume call recording when customers are sharing their payment details or other sensitive information.

More than technology

Technology is only one part of the solution to addressing challenges within the Contact Centre. IPI’s consultants know the intricacies of people, business processes and customer demands, and understand the realities of running a Contact Centre. Via its Consultancy services and Training & Enablement programmes, IPI ensures all investments reach their potential.

Customer-first approach

Customer Success Management is embedded into every aspect of IPI. Every client is empowered to extracts maximum value from the products and services IPI provides during the lifetime of our partnership and beyond. Every action IPI takes is laser-focused on a specific business outcome.

A collaborative culture 

IPI is built on a purpose-led company culture, where every person is fully committed to success, and is actively encouraged to innovate and drive change. These shared valued extend to the way IPI’s people collaborate with clients, ensuring everyone is working together to deliver extraordinary service.  

Your trusted partner

The Co-op Group, DialAFlight, Hillarys and Ageas are just some of the market leaders already collaborating with IPI. Learn how you can transform your Contact Centre operations to provide truly exceptional customer experiences on our website.