At Manchester Digital, we like to interview our members to find out a bit more about what they do and their work in the Greater Manchester digital and technology sphere. This week we're speaking with Human Resource Coordinator, Bekki Walker at IMS.
Please introduce yourself…
I'm Bekki Walker, and I currently work as the HR Coordinator at IMS. It's been quite a journey with this company, spanning almost 7 years now. Interestingly, my tenure here didn't begin in the HR department, I started off as a data analyst. However, about a year ago, I transitioned into the HR role, and I must say, it's been an incredibly fulfilling experience. I've discovered a passion for human resources that I didn't know I had, and I'm excited to continue growing and contributing to the success of IMS in this capacity.
Could you give us an overview of IMS and the work you do in the automotive digital space? What impact does your company have on the industry?
IMS is a leading global company operating in the automotive digital space, specializing in telematics-based connected insurance solutions. Our mission is to drive positive change by making driving safer, smarter, and fairer for all individuals on the road. With a shared passion for enhancing road safety and saving lives, we are dedicated to leveraging our expertise and innovative technology to achieve these goals. At IMS, we stand out in the industry for several reasons. First and foremost, we are pioneers in customer engagement-led product design, which allows us to develop solutions tailored to the needs and behaviours of drivers. Through innovative risk-based pricing models and advanced approaches to collision detection and claims management, we empower insurers and automotive companies to offer more personalized and effective services to their customers.
One of our key strengths lies in our People-Powered Technology™, a unique combination of industry experience and customer success. This approach enables us to support our clients in the implementation and delivery of telematics and connected insurance solutions, ensuring optimal outcomes and maximum impact.
IMS has developed a strong reputation as an employer of choice. What would you say are the key elements of your company culture that make it an attractive place to work?
IMS has cultivated a company culture that sets it apart as an employer of choice, driven by core values that resonate throughout the organisation.
Work Together: Collaboration is at the heart of everything we do at IMS. We foster a supportive and inclusive environment where employees are encouraged to work together across teams and departments. Collaboration not only enhances our ability to innovate and problem-solve but also creates a sense of unity and camaraderie among our employees.
Think Differently: Innovation is ingrained in our culture. We encourage our employees to think outside the box, challenge the status quo, and push the boundaries of what's possible. By fostering a culture of creativity and open-mindedness, we continuously strive to develop groundbreaking solutions that drive positive change in the automotive industry.
We Care: At IMS, we genuinely care about our employees' well-being and success. We prioritize work-life balance, provide opportunities for professional growth and development, and offer support and resources to help employees thrive both personally and professionally. Our commitment to employee well-being fosters a positive and fulfilling work environment where everyone feels valued and supported.
Customers Matter: Customer satisfaction is paramount to our success. We are deeply committed to understanding our customers' needs, delivering exceptional service, and exceeding their expectations. By prioritizing customer satisfaction in everything we do, we build lasting relationships and drive customer loyalty, ultimately contributing to our company's success and growth.
Go Beyond: We believe in going above and beyond to deliver exceptional results. Whether it's in serving our customers, supporting our colleagues, or driving innovation, we strive for excellence in everything we do. By setting high standards and continuously challenging ourselves to do better, we drive continuous improvement and maintain our reputation as a leader in the industry.
Employer branding is crucial for attracting top talent. How do you position IMS's employer value proposition (EVP) and what are the main benefits you highlight to prospective employees?
IMS is at the forefront of technological innovation in the automotive industry. We offer employees the opportunity to work with cutting-edge technologies and solutions that are revolutionizing the way people drive and insurers operate. Prospective employees are attracted to our dynamic and forward-thinking environment, where they can contribute to groundbreaking projects and shape the future of mobility.
We prioritize the professional growth and development of our employees. Providing a supportive and collaborative culture where employees are encouraged to take on new challenges, expand their skills, and pursue their career goals. At IMS, employees can make a meaningful impact on society by contributing to initiatives that improve road safety and save lives. Prospective employees are drawn to our purpose-driven culture, where their work directly aligns with our mission to make driving safer, smarter, and fairer for all as well as being attracted to our supportive and inclusive culture, where teamwork is valued, and diversity is celebrated. By working collaboratively, employees can learn from one another, leverage diverse perspectives, and achieve greater success together. We understand the importance of maintaining a healthy work-life balance. We offer flexible work arrangements and other benefits to support employees in achieving a balanced lifestyle. Prospective employees appreciate our commitment to their well-being and are attracted to the opportunities for personal and professional fulfilment that IMS provides.
Retention of skilled workers is an ongoing challenge, especially in tech fields. What initiatives or programs does IMS have in place to engage and retain your valued employees?
IMS prioritizes the professional growth and development of our employees. We offer various opportunities for career advancement, including external mentorship programs, training workshops, and tuition reimbursement for further education. By investing in the growth and development of our employees, we demonstrate our commitment to their long-term success and encourage them to stay with the company as they advance in their careers. We have established recognition programs to acknowledge outstanding performance and celebrate milestones and accomplishments. We understand the importance of work-life balance and offers flexible work arrangements to accommodate the needs of our employees.
Whether it's remote work options, flexible scheduling, or our flexible holidays we empower our employees to achieve a balance between their professional and personal lives. Providing flexibility in the workplace helps improve employee satisfaction and retention by offering greater autonomy and control over their work environment. We organize various employee engagement activities and events throughout the year to foster a sense of community and belonging among our team members. This may include team-building exercises, social gatherings, volunteer opportunities, and themed events. By promoting camaraderie and connection among employees, we strengthen the bonds within our teams and enhance employee morale and engagement.
Looking ahead, what are some of IMS's priorities when it comes to evolving your culture and EVP to continue recruiting and retaining the best digital talent?
Implementing regular feedback mechanisms and recognition programs to ensure that employees feel valued and appreciated for their contributions. This can include peer recognition programs, manager feedback sessions, and performance evaluations that provide constructive feedback and opportunities for growth. IMS will continue to offer flexible work arrangements, including remote work options, flexible hours, and flexible holidays. This flexibility allows employees to better manage their personal and professional commitments, leading to higher job satisfaction and retention. Implementing strategies to enhance employee engagement and foster a sense of belonging within the organisation. This can include team-building activities, social events, employee surveys, and opportunities for cross-departmental collaboration to strengthen relationships and create a more cohesive workforce.
Thank you Bekki!
To find out more about IMS click here.
