The mapping software angered users who said it was riddled with inaccuracies, misplaced towns and cities and omitted key landmarks.
Apple said it appreciated all the customer feedback it was receiving about the app and would work hard to improve it. The problems emerged a day before the global launch of its iPhone 5 handset.
Hundreds of people have camped out for days to ensure they are among the first to buy one of the smartphones. At Apple's flagship store on London's Regent Street almost 1300 people were in line for one of the phones.
The mapping system comes with updates to Apple's phone operating system and is bundled in with the iPhone 5.
Apple embarked on the development of its own mapping software after deciding it no longer wanted to use Google's equivalent. Apple's own system has been created using data from navigation firm TomTom and others.
Source: BBC News