Intechnica, a digital agency based in central Manchester, have helped Bruntwood launch a new online booking system for its Red Rooms brand meeting rooms, enabling customers to reserve meeting rooms and fulfil their specific needs.
Bruntwood – the North West’s leading commercial property group, with over 100 properties across Manchester, Liverpool, Leeds and Birmingham, including Manchester’s famous City Tower – has launched a new online booking system for its Red Rooms brand meeting rooms, enabling customers to reserve meeting rooms and fulfil their specific needs with ease. The system is a custom software development by Manchester-based digital agency Intechnica, who specialise in creating business critical, web and mobile applications.
Bruntwood commissioned a new reservation system to improve the take-up of their Red Rooms branded meeting facilities. They chose Intechnica for their ability to deliver highly efficient and robust IT systems, and for their deep understanding of the business drivers for the project. The Red Rooms service has rapidly expanded over the last 12 months (one new customer welcomed each day in 2011), so the need for a scalable and well-architected system that could support continued growth and customer satisfaction was paramount.
Rather than buying a system off the shelf and integrating it with the current system, which is often slow, expensive and fails to meet precise business requirements, Bruntwood commissioned Intechnica to build a custom system from scratch, which allowed them to design the ideal system for the job from the very start. Intechnica were able to ensure a stable, reliable system that would not fall down, which is key to business critical, customer-facing reservation systems such as that for Bruntwood’s Red Rooms.
Richard Burgess, director of facilities management at Bruntwood, said: “This new system will allow businesses to reserve the right meeting space for them and book additional provisions such as food and drink or AV equipment. It’s much more efficient and streamlined [than our previous system] and by enabling our customers to make their own bookings online it will make the whole process 75 per cent faster than the old system. Red Rooms also provide value for money to businesses as they don’t need to plan space into their own offices for meeting and conference rooms — which may not be used very often. Instead they can use our rooms as and when needed.”
