A check of 156 popular websites suggested that 62 may not be fully complying with consumer protection law. The OFT found unreasonable restrictions on refunds and compulsory charges being added without prior warning at the online checkout. It has asked the retailers to change their websites before Christmas. In this year's sweep, the biggest so far, the regulator checked the sites of the 100 most-used online retailers in the UK, as well as the most popular clothing sites. Among the most common problems found by the OFT were retailers wrongly telling their customers that returned goods must be in their original packaging or in their original condition. The OFT explained that this could be in breach of the buyer's right to inspect or assess a product. Source: BBC News
