Lancashire digital agency and hosting provider Nublue have released a range of management options for their hosting clients, with essential management services now included as standard for clients across all of their hosting platforms.
The additional services come as part of Nublue’s continued efforts to raise the standard of customer service for online businesses. The new management packages include four defined tiers of management, giving more value and support for all businesses from SMEs and independent retailers to enterprise companies requiring a more bespoke, complex management service.
Their new Standard management package has been rolled out free of charge to all hosting clients on shared and VPS hosting platforms, with a more Advanced set of management options available as standard for businesses on their Dedicated platform. The company have also introduced a further two tiers of hosting support, Premium and Enterprise, offering businesses extra out of hours services and emergency support.
Ewan Macleod, Hosting Manager at Nublue, explains more:
“We’ve always been dedicated to offering our clients the best hosting support, and with today’s increasing security vulnerabilities, there are a number of managed services that are paramount to proving a reliable hosting experience for online businesses. As such, we have made the decision to roll out a base level of management to all of our hosting clients, which includes 24/7 platform monitoring, daily Malware scans, intrustion detection and ModSecurity capabilities.
In doing so, we believe we are offering our clients a more robust, reliable hosting product, and for those customers who require a more comprehensive level of management we now offer a number of higher level services to suit their business needs.
The new packages have allowed us to tailor our services even more to individual clients, with various levels available including a bespoke enterprise option.”
Package Highlights:
Standard hosting management includes Daily Malware scans, 24/7 platform monitoring, Intrusion detection and ModSecurity capability.
In addition, Advanced hosting management includes direct server monitoring, trend analysis, Malware cleansing and proactive issue monitoring.
On top of these services, Premium hosting management includes, an out of hours systems admin service, tailored server configuration and high frequency server monitoring.
In addition to all of the above, Enterprise hosting management allows businesses to create a more bespoke management service, including extra systems admin support, hosting and platform consultations and a 24/7 on call web developer available for emergency works.
